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The introduction of ChatGPT 3.5 in November 2022 ignited a sensation in the academic community, leaving many astounded by its capabilities. This new release more closely emulates human responses than its predecessors. Among its remarkable capabilities, it can answer questions, catalog items in MARC21, recommend reading lists, and make suggestions on a wide array of topics. To assess ChatGPT’s efficacy in aiding library users, the authors of this paper conducted an experiment comparing ChatGPT’s performance with that of librarians in answering reference questions. Thirty questions were randomly selected from the transaction log of the reference inquiries between June 1, 2023 to July 31, 2023 at the Rider University Libraries. These queries constituted 34% of the total user questions during this two-month period. The authors compared the answers by ChatGPT and those by reference librarians for their accuracy, relevance, and friendliness. The findings indicate that reference librarians markedly outperformed their robotic counterpart. An evident issue arises from ChatGPT’s deficiency in understanding local policies and practices. This consequently hinders its ability to provide satisfactory answers in those areas. OpenAI posits that ChatGPT’s proficiency can be enhanced through targeted fine-tuning using locally specific information. At the moment, ChatGPT remains a great tool for librarians. [ABSTRACT FROM AUTHOR]

The role of libraries in preparing students to thrive during their studies and innovate after university is growing in importance. Information is more easily accessible through digital channels and is increasingly abundant. Generative Artificial intelligence (AI) adds to this reality and increases the need for digitally driven information literacy skills. This paper aims to guide librarians by discussing the digitalization of information creation, retrieval, and use. It recommends the training of both digital and information literacy for students. Librarians are called upon to provide clear guidelines to their universities to steer the use of generative AI. The implications of digital information sources and generative AI are discussed with the role of librarians in context. Information literacy and digital literacy are related. Academic libraries should include digital topics in information literacy training. Information literacy should be trained at the start of university education and before students begin dissertation writing. University libraries should propose guidelines for the use of generative artificial intelligence tools by students. [ABSTRACT FROM AUTHOR]

This study examined the perspectives of librarians on the awareness and readiness of academic libraries to integrate artificial intelligence (AI) for library operations and services in Nigeria. Six libraries were drawn from the six geopolitical zones in Nigeria. An open-ended questionnaire posted to the respondents through the mail was used for data collection. Collected data was analyzed using thematic analysis. The findings reveal that the Nigerian academic libraries are aware of the integration of AI systems in libraries and how it is now being adopted and used in many academic libraries around the globe. However, this is not so in the Nigerian context. The findings also reveal that the librarians have mixed feelings about the readiness of academic libraries to integrate AI systems into library operations and services. Based on the librarian perception, the result implies that integration of AI in library operation and services will take the library to the next level by reducing human errors due to repetitiveness in library tasks, and if care is not taken, AI system might take their job role. The challenges reported that academic libraries in Nigeria may likely face the problem of funding, inadequate experts, limited power supply, limited budget to procure the technology and training personnel that will be in charge of the system maintenance. The study recommends the need for adequate funding for libraries to be able to procure, AI and other information and communication technology infrastructure; and recruitment of librarians with relevant requisite skills to work with the technology. [ABSTRACT FROM AUTHOR]