Journal: international journal of retail & distribution management - Searchworks@Jio Institute Digital Library Search Results

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1. CRM and retail service quality&colon; front&hyphen;line employee perspectives

Author: O'Reilly, Kelley and Paper, David
Published: 2012
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2. CRM and retail service quality: front‐line employee perspectives

Author: O'Reilly, Kelley, primary and Paper, David, additional
Published: 2012
Full Text: View/download PDF