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Purpose: The objective was to determine the relationship between business innovation and service quality in companies in the sports betting sector. Theoretical framework: Existing theory provided a great deal of knowledge on business innovation and service quality, but there is very little information on these variables together and with the dimensions that have been studied, which is why this research is very important because it contributes new knowledge to scientific research. Design/methodology/approach: A mixed, non-experimental, grounded theory, basic, descriptive-correlational approach was considered, applying the interview to 06 managers and the questionnaire to 50 customers of the companies in the sports betting sector. Results: The findings revealed that there is a connection between the variables, but with some dimensions it was necessary to accept the Ho. Research, practical and social implications: To remain competitive in the face of increasing market demand, companies must take advantage of all opportunities. Originality/value: Concluding that companies urgently need to have a competitive trend that allows them to increase the demand for the services they are offering, but for this, it is necessary to implement strategic management systems with emphasis on service, costs, technology, and the provision of services, since this allows in the long term to position the firm in the market.

Purpose: The objective was to determine the effect of the LM on the QS in the municipality of Bagua, Peru. Theoretical framework: The existing literature provided new findings on both logistics management and service quality. However, there is still much to research and learn about these variables in the public sector as it is a constantly evolving development. Design/methodology/approach: The methodology was mixed, basic, descriptive-correlational, 08 officials were interviewed, and 52 users were surveyed. Findings: The results revealed that when the LM is inadequate the QS is inadequate seventy percent, but when the LM improves, the QS increases to moderate 78.1%, this means that if the LM complies correctly with each of the operational functions, then an improvement in the QS can be guaranteed. Research, Practical & Social implications: To achieve efficiency in logistics management, all activities that occur along the flow of materials, information, finances and returns from one point to another with a holistic and integrated perspective, must provide internal and external support to the entity, since this allows to improve the administration processes leading to offer a higher quality service to users. Originality/value: It is concluded that the LM and QS maintain a very significant and moderate link, which shows that by continuously improving the LM ensures a QS in all the apartments that the municipality makes available to all its citizens.

Purpose: the general objective was to determine the effect of GE on the CS of public transportation companies in Bagua. Theoretical framework: The existing literature provided new findings on both strategic management and service quality. However, there is still much to be researched and learned about these variables as it is a constantly evolving development. Design/methodology/approach: Under a mixed descriptive-correlational, phenomenological, and non-experimental methodology, interviews were conducted with five managers and surveys with fifty-two clients. Findings: The SG is inadequate; the CS is inadequate by thirty-three and thirty percent and moderate by sixty-six and seventy percent. Similarly, when it is adequate, the quality of service improves by one hundred percent and rises to the moderate level. In addition, they got a p value of less than zero point zero five which consented to accept Hi, thus indicating that they maintain a highly significant relationship and the Pearson confirms it with zero point seven hundred and fourteen. Research, Practical & Social implications: For strategic management to work properly, it is necessary to have clear and precise policies on how to encourage teamwork, as this facilitates strategy planning and allows the proper use of allocated resources in the interest of the company and its customers, ultimately ensuring service. quality in all processes. Originality/value: Concluding that While companies strive to ensure that their employees have a social learning experience, that they are integrated in all aspects of the organization, that they interact effectively with customers and that they complete assigned tasks correctly, there will be improvements in the organization's commitment and achievement. because customers will trust the services that these companies provide in the market, which will have a positive impact on the organization.

Purpose: In recent years, countries have been suffering social crises that have led to the growth of immigrant students. The main purpose was to determine the relationship between Intercultural Education and Student Climate at the School of Organizational Management, UNIFAL-Bagua. Theoretical framework: The existing literature provided good findings on both cross-cultural education and student climate. However, there is still much to research and learn about these variables as it is an ever evolving development Design/methodology/approach: The methodology used was mixed, basic, with non-experimental and phenomenological designs, with an interview to 07 teachers and a survey to 53 students. Findings: The data revealed that there is no acceptance of the academic and intercultural activities that this house of studies has been executing by the student body. Also, the faculty does not take the appropriate measures to generate equality between native and mestizo students who study in this institution, and it is evident that there is no viable communication in all departments that exist in this entity. Research, Practical & Social implications: We propose new agendas for future research and highlight contributions made to intercultural education and student climate. Originality/value: It is concluded that the lack of professional competence of the teachers in the courses they oversee is the fundamental cause of the students' dissatisfaction with their training, and that neither the teachers nor the students are happy with the commitment they have received in the past, because they have not achieved the goals, they proposed at the beginning of each school year.