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In complex emergency/disaster scenarios, persons from teams from various emergency-response organizations collaborate to achieve a common goal. In these scenarios, the use of smart mobile devices and applications can improve the collaboration dynamically. The lack of basic interaction principles can be dangerous, as it could increase the level of disaster or can make the efforts ineffective. This paper examines the main results of the project WORKPAD finished in December 2009. WORKPAD worked on a two-level architecture to support rescue operators during emergency management. The use of a user-centered design methodology during the entire development cycle has guaranteed that the architecture and resulting system meet end-user requirements. The feasibility of its use in real emergencies is also proven by a demonstration showcased with real operators. The paper includes qualitative and quantitative results and presents guidelines that can be useful in developing emergency-management systems.