1. EFQM approach and the Dutch Quality Award
- Author
-
U.W. Nabitz, N.S. Klazinga, and Other departments
- Subjects
Self-Assessment ,Process management ,Quality management ,media_common.quotation_subject ,Awards and Prizes ,Guidelines as Topic ,Accreditation ,Health care ,Medicine ,Quality (business) ,Quality policy ,Netherlands ,media_common ,Total quality management ,business.industry ,Health Policy ,General Business, Management and Accounting ,Management ,Europe ,Outcome and Process Assessment, Health Care ,Quality management system ,Models, Organizational ,Management Audit ,business ,Common Assessment Framework ,Foundations ,Total Quality Management - Abstract
Different approaches to improve quality are used in organizations delivering health care. Donabedian introduced structure, process and outcome, from which other approaches like self‐assessment, accreditation, visitation, International Standards Organisation (ISO) and European Foundation for Quality Management (EFQM) can be aligned. The EFQM model is one such approach that has been adopted and adapted by the Dutch Institute for Quality Management. This article describes the background and progress relating to the use of the EFQM business excellence model within Dutch health care organizations. In addition the process for applying for the European Quality Award and the Dutch Quality Award are described in detail. Finally, the reader is enlightened regarding the work of the European ExPeRT research group who are promoting the use of quality models within health care.
- Published
- 1999