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Information technology (IT) services must generate added value for any business, either by enhancing its processes, automating its activities, or managing its resources. Using Long Term Evolution (LTE) Networks, IoT solutions and devices are able to be deployed in order to prevent safety incidents and or to online monitor performance and maintenance indicators produced by field equipment. Under the same context, implementing a private LTE network Service Management Model becomes a basic need for any company. Proposed Service Management model must be flexible enough to changes in order to accomplish high productivity demands like the ones that a Big Mining Company requires. Proposed model is based on Information Technology Infrastructure Library (ITIL) as the best known, disseminated and proven framework; additionally, it uses well known agile methodologies such as Scrum and DevOps. Along with the deployment for each of the proposed stages, a visual scheme is generated which, when it comes to a conclusion at the final stage, allows to visualize model interactions in its entirety. In addition to describing the expected results, model validation has been accomplished by an expert panel judgment under the developed topic. As a conclusion, proposed model involves a holistic approach, that is, a comprehensive approach that addresses various aspects of service management supported by a private LTE platform.

The implementation of IT governance is important to lead and evolve the information system in agreement with stakeholders. This requirement is seriously amplified at the time of the digital area considering all the new technologies that have been launched recently (Big DATA, Artificial Intelligence, Machine Learning, Deep learning, etc.). Thus, without a good rudder, every company risks getting lost in a sea endless and unreachable goal. This paper aims to provide decision-making system that allows professionals to choose IT governance framework suitable to desired criteria and their importance based on a multi-criteria analysis method (WSM), we did implement a case study based on a Moroccan company. Moreover, we present a better understanding of IT Governance aspects such as standards and best practices. This paper goes into a global objective that aims to build an integrated generated meta-model for a better approach of IT Governance.

This paper engages with the ITIL framework for IT service delivery within the specific context of the Ministry of Education in the Kingdom of Saudi Arabia (KSA). A literature review process is used to develop a critical success factors (CSFs) for the implementation of the ITIL framework in an organisation, based on a series of models like TAM and UTAUT, and then put into an overall conceptual model of use behaviour towards ITIL described by [1]. The conceptual model is then deployed in the field through a series of interviews with IT professionals within the Ministry of Education in the KSA. The interviews are semi-structured, and were intended to draw out the corresponding factors for success and the factors that have hindered the implementation of ITIL within this organisation. The data confirm the view of the literature that strong leadership and management involvement is essential both as a success factor in its own right, and as the means by which other success factors are enabled. The findings of paper make two observations. First, the literature sets out a series of quite precise success factors that relate to project management, communication, and quality control. The data presented in this research project demonstrate that in practice it is hard to make clear all of these factors to such a level of detail within the Ministry of Education in Saudi. Second, the implementation of ITIL is more reflexive than the literature and the conceptual model would initially demonstrate.

Outsourcing is a strategic option which complements IT services provided internally in organizations. The maturity model for IT service outsourcing (henceforth MM-2GES) is a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, and the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. MM-2GES allows independent validation, practical application, and an effective transition to a model of good governance and management of outsourced IT services. Cloud computing is a new model for provisioning and consuming IT services on a need and pay-per-use basis. This model allows the IT systems to be more agile and flexible. The external provision of cloud-based services as part of Cloud computing appears as an evolution of traditional outsourcing, due to the emerging technologies related to the provision of IT services. As a result of technological developments, traditional outsourcing and external provision of cloud-based services, share common characteristics, but there are also some differences. This paper adapts MM-2GES to external provision of cloud-based services, from the point of view of the customer. This way, the applicability of the model can be implemented in organizations that have both models traditional IT outsourcing and cloud-based services provided externally, in order to achieve excellence in governance and management of all kind of IT services provided externally to organizations.

This paper presents a multi-agents architecture which facilitates the integration of three major IT governance frameworks: COBIT5, ITIL V3 and ISO/IEC27002, to optimize the construction of a distributed system. This architecture proposes a new and easier method to develop a distributed multi agents system, where agents involved in this system can communicate in a distributed way thanks to functionalities offered by the system. It gives finally an overview of implementation of a prototype of the proposed solution limited for the moment to integration of processes most used in the majority of information systems.

Universities in the public and private sectors depend on information technology and information systems to successfully carry out their missions and business functions. Information systems are subject to serious threats that can have adverse effects on organizational operations and assets, and individuals by exploiting both known and unknown vulnerabilities to compromise the confidentiality, integrity, or availability of the information being processes, stored or transmitted by those systems. Threats to information systems can include purposeful attacks, environmental disruptions, and human/machine errors, and can result in harm to the integrity of data. Therefore, it is imperative that all the actors at all levels in a university information system understand their responsibilities and are held accountable for managing information security risk-that is the risk associated with the operation and use of information systems that support the missions and business functions of their university. The purpose of this paper is to propose an information security toolkit namely URMIS (University Risk Management Information System) based on multi agent systems and integrating with existing information security frameworks and standards, to enhance the security of universities information systems.

Outsourcing is a strategic option which complements IT services provided internally in organizations. This study proposes the applicability of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, and the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model allows independent validation and practical application in the field of higher education. In addition, this study allows to achieve an effective transition to a model of good governance and management of outsourced IT services which, aligned with the core business of universities, affect the effectiveness and efficiency of its management, optimizes its value and minimizes risks.

Cloud computing technology helps to improve ICT based services like e-governance execution and create new business opportunities and their implementation. Cloud computing is an evolution of web based internet application and describes an advance consumption, supplement and delivery model for Information Technology and ICT services based on the global network. This enables allocation of resources and costs across a large pool of users while providing on-demand services with dynamic scalability. So we can say that a technology that has the capability and potential to offer solutions for e-governance is cloud computing. Cloud computing provide service-oriented access to users least compromising on security. In today's era software and their services are biggest cost concern for the implementation of IT environment in an organization. Cloud has the capability to reduce the cost in dramatic way for the all kind of the organization even it is small scale Industry or a big corporate organization. This makes Cloud an excellent platform to host e-governance services and application. The basic intention of this paper is whatever improvement happening in cloud technology and in web technology mention sub sequentially. If we apply them in existing e-governance application running under various department then we can minimize the some of the most basic affected components of application software like cost of the software in its execution, optimal time for usage and running of application software, storage capacity for storing of the data and network infrastructure used for the functioning of the application software.

Problem statement: The Data Warehouse is a database dedicated to the storage of all data used in the decision analysis, it meets the customer requirements, to ensure, in time, that a data warehouse complies with the rules of construction and manages the evolutions necessary of the information system (IS). Results: According to the studies carried out, we see that a system based on a data warehouse governed by the best practices of The Information Technology Infrastructure Library (ITIL) and equipped with a multi-agent system will make it possible our direction to ensure governance tending towards the optimization of the exploitation of the data warehouse.