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2. Planning the size and organization of KLM's aircraft maintenance personnel

Author

Dijkstra, Matthijs, Kroon, Leo G., Salomon, Marc, Nunen, Jo A.E.E. van, and Van Wassenhove, Luk N.

Subjects
KLM Royal Dutch Airlines -- Management, Airlines -- Management, Decision support systems -- Usage, Management -- Planning, Business, Business, general
Abstract

A decision support system (DSS) has greatly contributed to the planning of the size and organization of the aircraft maintenance division of KLM Royal Dutch Airlines. Specifically, the airline company applied the DSS in determining the right number of maintenance engineers and their training needs and in assessing the efficacy of the department. The maintenance department, whose main asset is its manpower, is tasked with checking and maintaining airplanes while these are grounded at the airport.

Published
1994

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