1. Satisfaction and the perception of usefulness among users of business information service in Japan.
- Author
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Tamura, Shunsaku, Miwa, Makiko, Koshizuka, Mika, Ikeya, Nozomi, Saito, Seiichi, Kasai, Yumiko, Saito, Yasunori, and Awamura, Norihisa
- Subjects
INFORMATION-seeking behavior ,INFORMATION-seeking strategies ,BUSINESS information services ,INFORMATION resources management ,USE studies of information services ,INDUSTRIES - Abstract
Introduction. This paper is the second report of a research project into the effects of the information service to business in Japanese public libraries. The objective is to analyse the effects of the use of public library business information service in Japan. Method. A semi-structured interview was conducted at four libraries. In all eighteen people were interviewed. Analysis. Interviews were tape-recorded, transcribed and analysed with the framework of Miwa's Information Behavioural Grammar model. Results. Three types of problem-solving goals were identified: to start a new business, to cope with problems relating to everyday work, and other. Information-seeking goals and resulting use of the service differed according to those problem-solving goals. Three effects of the use of the service have been identified: 1. getting relevant information, 2. getting connected to relevant people and organizations, and 3. getting affective support. Satisfaction and the perception of usefulness were identified as affective and perceptual consequences of the effects. Conclusions. A provisional model of the effects of a public library business information service was developed. [ABSTRACT FROM AUTHOR]
- Published
- 2008