Search

The results from a series of three experiments that used Text Retrieval Conference (TREC) data and TREC search topics are compared. These experiments each involved three novel user interfaces (one per experiment). User interfaces that made it easier for users to view text were found to improve recall in all three experiments. A distinction was found between a cluster of subjects (a majority of whom were search experts) who tended to read fewer documents more carefully (readers, or exclusives) and subjects who skimmed through more documents without reading them as carefully (skimmers, or inclusives). Skimmers were found to have significantly better recall overall. A major outcome from our experiments at TREC and with the TREC data, is that hypertext interfaces to information retrieval (IR) tasks tend to increase recall. Our interpretation of this pattern of results across the three experiments is that increased interaction with the text (more pages viewed) generally improves recall. Findings from one of the experiments indicated that viewing a greater diversity of text on a single screen (i.e., not just more text per se, but more articles available at once) may also improve recall. In an experiment where a traditional (type-in) query interface was contrasted with a condition where queries were marked up on the text, the improvement in recall due to viewing more text was more pronounced with search novices. Our results demonstrate that markup and hypertext interfaces to text retrieval systems can benefit recall and can also benefit novices. The challenge now will be to find modified versions of hypertext interfaces that can improve precision, as well as recall and that can work with users who prefer to use different types of search strategy or have different types of training and experience.

There was a proliferation of electronic information sources and search engines in the 1990s. Many of these information sources became available through the ubiquitous interface of the Web browser. Diverse information sources became accessible to information professionals and casual end users alike. Much of the information was also hyperlinked, so that information could be explored by browsing as well as searching. While vast amounts of information were now just a few keystrokes and mouseclicks away, as the choices multiplied, so did the complexity of choosing where and how to look for the electronic information. Much of the complexity in information exploration at the turn of the twenty-first century arose because there was no common cataloguing and control system across the various electronic information sources. In addition, the many search engines available diAered widely in terms of their domain coverage, query methods and eAciency. Meta-search engines were developed to improve search performance by querying multiple search engines at once. In principle, meta-search engines could greatly simplify the search for electronic information by selecting a subset of first-level search engines and digital libraries to submit a query to based on the characteristics of the user, the query/topic, and the search strategy. This selection would be guided by diagnostic knowledge about which of the first-level search engines works best under what circumstances. Programmatic research is required to develop this diagnostic knowledge about first-level search engine performance. This paper introduces an evaluative framework for this type of research and illustrates its use in two experiments. The experimental results obtained are used to characterize some properties of leading search engines (as of 1998). Significant interactions were observed between search engine and two other factors (time of day and Web domain). These findings supplement those of earlier studies, providing preliminary information about the complex relationship between search engine functionality and performance in diAerent contexts. While the specific results obtained represent a time-dependent Information Processing and Management 35 (1999) 337‐362

The newspaper represents a mature information presentation medium that is well-suited to the display of relatively short, loosely related pieces of text. This work examines the implementation of the newspaper metaphor in an information exploration interface. Based on an analysis of differences between electronic books and electronic newspapers, we submit that the newspaper metaphor is an appropriate interface paradigm for large-scale full-text databases. Similarities between newspapers and hypertext databases lead us to suggest that this metaphor is appropriate for large automatically generated hypertexts, independent of the nature of their content. We describe VOIR, a software prototype that we have used as an electronic newspaper workbench. The program constructs newspaper pages interactively, and allows users to specify their information-seeking intent in a variety of ways, including graphical Boolean queries, hypertext links, and typed-in queries. We report some empirical evidence that indicates that users perform better when they are shown more articles simultaneously. These results suggest that the newspaper metaphor may be an effective organizing principle for a class of information exploration tasks. Finally, we discuss some implications that this work has for hypertext and information retrieval in general.