The objective of the work is to analyze the perception of the Latin American users how much to the impact generated for the national programs of information and the TICs (technologies of information and communication) in the power to decide processes, around the full exercise of its citizenship, in order to identify the levels of iformation literacy where if they find. Initially, the conceptual and empirical points regarding the fluency in information and its levels of appropriation are explored: the digital one (conception with emphasis in the technology of the information); the informacional properly said (conception with emphasis in the cognitives processes) and social (the conception with emphasis in learning directed to the social inclusion, that consists of an integrated perspective of learning and exercise of citizenship). In according to place, from the objectives and target of Latin American the National Programs of Information it is traced a panorama of these programs and the impact of the information technologies and communication in Latin America. Finally, it was gone deep research with studies of case in some initiatives implemented in Brazil, in the Equator and Peru, where if it searched to understand as using ends of telecentros and libraries if have used of them and that changes are being generated in the conditions of its activities and the exercise of its citizenship, in accordance with different levels of appropriation: digital, informacional or social. For the study these variables had been considered: motivation, understanding, dificuldades/gaps or limitations, use of the information gotten knowledge, projection/impact in day-by-day and the valuation recommendation of the program. The results point with respect to the existence of different and simultaneous levels of appropriation: in the some countries, but with predominance of the focus still for the digital inclusion. [ABSTRACT FROM AUTHOR]