REDIN, E., REIMCHE, G. B., LIXINSKI, G. M., STIVANIN, J. B., SILVA, E. I., and QUADROS, C.
The aim of the study was to evaluate the student satisfaction at the last semester of technical college in Administration and Accounting, and compare two institutions - public and private - of Santa Maria, Rio Grande do Sul, and the course chosen, care, training of teachers, teaching methods, attitude, content and infrastructure. Data were collected through a proposed modified Kano questionnaire. The results show that, in the private institution, attributes lab printing and modernity of computer labs have the greatest impact on student satisfaction. In public institution, the attribute lab printing and teacher updating are considered the greatest impact on satisfaction. In general terms, the Index of American Customer Satisfaction - ACSI -, considering the 19 attributes of this study shows that the private institution has an index of 51.6%, while the public shows a higher rate of 62.1%. Finally, the research shows a greater satisfaction of students in public technical institution, while in private institution sets up a duality between education, human resources and infrastructure. [ABSTRACT FROM AUTHOR]