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Esta pesquisa tem como objetivo avaliar a possibilidade de melhoria dos processos logísticos críticos de transporte da Univasf com base em benchmarking feito em área similar no IF-Sertão-PE. Para tanto, foram usadas as ferramentas “mapeamento de processo”, “Matriz GUT” para detalhamento e identificação dos processos críticos. Esta é uma pesquisa aplicada e descritiva que utiliza método misto. Está classificada como estudo de caso e pesquisa documental. Verificou-se que o Sistema Unificado de Administração Pública (SUAP), utilizado no IF-Sertão campus Petrolina, tem o potencial de tornar o processo “Agendamento de veículos” mais eficiente na Univasf. Tanto a Univasf quanto os campi estudados do IF-Sertão-PE compartilham o mesmo desafio no que se refere à gestão do sistema de gerenciamento de frotas, que enfrenta bloqueios que levam à interrupção das atividades relativas à logística de transportes. Fica provado que a metodologia adotada viabiliza a identificação de oportunidades de melhoria em processos críticos.

The aim of this research is to evaluate the possibility of improving the critical logistics processes based on benchmarking in a similar area in the IF-Sertão-PE. In order to do so, were used the tools "process mapping", "Matrix GUT" for detailing and identification of critical processes. This is an applied and descriptive research that uses mixed method. It is classified as case study and documentary research. It was verified that the Unified Public Administration System (SUAP), used in the IFSertão campus Petrolina, has the potential to make the "Vehicle Scheduling" process more efficient at Univasf. Both Univasf and the studied IF-Sertão-PE campuses share the same challenge in managing the fleet management system, which faces blockades that lead to the interruption of activities related to transport logistics. It is proven that the methodology allows the identification of opportunities for improvement in critical processes. [ABSTRACT FROM AUTHOR]

The objective of the article is to identify, from the mapping of critical processes, possible improvements to the management of the Course Coordination Administration (CCA) of the Federal University of Paraíba. For this purpose, we carried out an exploratory, descriptive and applied study, describing the critical processes of the unit studied and analyzes them with a view to its improvement. The techniques of data collection used were: semi-structured interview, questionnaire, the matrix GUT (Severity / Urgency / Trend) and simple observation. As a result, we found that the process of Registration and Installation of Groupings were the most critical, the main problems reside in the failure of communication between the CCA and the academic departments, and the absence of planning the provision of courses provided. Thus, a proposal was made for the improvement of organizational processes and the importance of process mapping as a tool for continuous improvement was noted. [ABSTRACT FROM AUTHOR]