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The purpose of this research is to explore the impact of service quality, customer trust, and cultural disparities on customer satisfaction within the banking sector. Additionally, the study examined the mediating effect of customer satisfaction and the moderating effect of financial technology. Data for this investigation were gathered from customers utilizing services offered by public banks in Pakistan and China. The analysis was conducted using the Smart-PLS software, with 281 samples from Pakistan and 312 samples from China being included in the study. Results show that service quality, customer trust, and cultural differences positively affect customer satisfaction in the context of Pakistan and China. Results also reveal that service quality and customer trust have a positive effect on customer retention behavior in China, but customer trust has an insignificant impact on customer retention behavior in Pakistan. Analysis specifies that customer satisfaction positively mediated the relationship between service quality, customer trust, cultural differences, and customer retention behavior in Pakistan and China. More importantly, financial technology moderated the relationship between customer satisfaction and customer retention behavior, but it was insignificant in the context of China and Pakistan. The study seeks to provide significant insights for strategic decision-making and improve customer relationship management techniques in the dynamic field of financial services by including mediating and moderating elements.

Employees' cultural values and characteristics have a significant impact on work values and outcomes. Due to the strong economic ties between China and Ghana, several Chinese companies establish their branches in Ghana and employ Ghanaians to work with them. However, the role of cultural values in Chinese-Ghanaian work relationships have not been investigated. Through a qualitative lens, we investigated the cultural influence on the working relationship between Ghanaians and Chinese at a Chinese company in Ghana. The study was conducted at Asogli Thermal Plant using a case study. This is one of the biggest Chinese companies in Ghana and has a large proportion of both Chinese and Ghanaian workers. A total of 18 participants were interviewed, and data were analysed thematically. We found that Ghanaians and Chinese staff at the Thermal Plant are sometimes unable to have a collective discourse on their needs due to language barriers. Also, cultural interpretation of politeness denied them many avenues to form a strong workers’ cooperation to seek their mutual needs. These differences affect their collaboration and bonding as co-workers. To foster collaborations and good cooperation between Chinese and Ghanaian co-workers, management of such companies are advised to implement an intentional mechanism that reduces the impact of cultural differences on work relations. Such organisations need to train all staff intermittently on diversity, inclusion, and cultural values of Ghana and China in order to help staff cultivate versatility, awareness, and acceptance of alternative values.

Empirical observation, controlled experiments, and pedestrian dynamics models are used to research pedestrian movement. These studies rely on single-file fundamental diagrams. Experiments were conducted in Ghana, and African students in China and Germany undertook experiments (Seyfried et al., 2005) [1]. Different groups of pedestrians were tested, and then told the entrance group conducted three corridor rotations. A t-test and z-test were employed to compare all measurement findings statistically. The study found significant spatial and cultural implications on single-file pedestrian travel. African pupils in China have an R2 of 0.63 (63%), while Ghanaians have an R2 of 0.77 (77%). Both groups are African, suggesting that location influences single-file pedestrian principles. According to a comparable study, Indian and German pedestrian fundamental diagrams [2,3], German and Brazil [4,5] show considerable variances. This research examines whether locations and culture affect single-file pedestrian travel.

The therapeutic advantages of seeing plants have gained increasing consideration in stressful modern societies, however, evidence-based studies on how physiological and emotional states of individuals from different nationalities change when seeing different foliage colors are limited. The study was conducted to explore the physiological and psychological advantages of foliage colors as visual stimuli. The experiment included 40 men from two nations (age: 21.34 ± 3.50 years) and was carried out using five foliage colors including green, light green, green-yellow, green-red and green-white. Participants were exposed to each color for 2 min, when seeing the foliage colors, eye movements and oxy-Hb concentrations were continuously measured. Subjective evaluations of emotions were performed utilizing a semantic differential questionnaire. A significant decrease in oxy-Hb concentration in the frontal lobe was associated with the viewing of green and green-white plants by the Japanese participants and with viewing light green and green-yellow by the Egyptian participants. Participants spent higher fixation numbers and longer durations on these colors. The findings indicate that viewing of these plant colors was positively associated with physiological relaxation. Furthermore, these colors were associated with more positive feelings, such as calmness, comfort and naturalness. Therefore, the presence of these colors in spaces may have positive impacts on relaxation and emotional status.

Employees' cultural values and characteristics have a significant impact on work values and outcomes. Due to the strong economic ties between China and Ghana, several Chinese companies establish their branches in Ghana and employ Ghanaians to work with them. However, the role of cultural values in Chinese-Ghanaian work relationships have not been investigated. Through a qualitative lens, we investigated the cultural influence on the working relationship between Ghanaians and Chinese at a Chinese company in Ghana. The study was conducted at Asogli Thermal Plant using a case study. This is one of the biggest Chinese companies in Ghana and has a large proportion of both Chinese and Ghanaian workers. A total of 18 participants were interviewed, and data were analysed thematically. We found that Ghanaians and Chinese staff at the Thermal Plant are sometimes unable to have a collective discourse on their needs due to language barriers. Also, cultural interpretation of politeness denied them many avenues to form a strong workers' cooperation to seek their mutual needs. These differences affect their collaboration and bonding as co-workers. To foster collaborations and good cooperation between Chinese and Ghanaian co-workers, management of such companies are advised to implement an intentional mechanism that reduces the impact of cultural differences on work relations. Such organisations need to train all staff intermittently on diversity, inclusion, and cultural values of Ghana and China in order to help staff cultivate versatility, awareness, and acceptance of alternative values., Competing Interests: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper., (© 2024 The Authors.)

Empirical observation, controlled experiments, and pedestrian dynamics models are used to research pedestrian movement. These studies rely on single-file fundamental diagrams. Experiments were conducted in Ghana, and African students in China and Germany undertook experiments (Seyfried et al., 2005) [1]. Different groups of pedestrians were tested, and then told the entrance group conducted three corridor rotations. A t -test and z-test were employed to compare all measurement findings statistically. The study found significant spatial and cultural implications on single-file pedestrian travel. African pupils in China have an R 2 of 0.63 (63%), while Ghanaians have an R 2 of 0.77 (77%). Both groups are African, suggesting that location influences single-file pedestrian principles. According to a comparable study, Indian and German pedestrian fundamental diagrams [2,3], German and Brazil [4,5] show considerable variances. This research examines whether locations and culture affect single-file pedestrian travel., Competing Interests: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper., (© 2023 Published by Elsevier Ltd.)

The therapeutic advantages of seeing plants have gained increasing consideration in stressful modern societies, however, evidence-based studies on how physiological and emotional states of individuals from different nationalities change when seeing different foliage colors are limited. The study was conducted to explore the physiological and psychological advantages of foliage colors as visual stimuli. The experiment included 40 men from two nations (age: 21.34 ± 3.50 years) and was carried out using five foliage colors including green, light green, green-yellow, green-red and green-white. Participants were exposed to each color for 2 min, when seeing the foliage colors, eye movements and oxy-Hb concentrations were continuously measured. Subjective evaluations of emotions were performed utilizing a semantic differential questionnaire. A significant decrease in oxy-Hb concentration in the frontal lobe was associated with the viewing of green and green-white plants by the Japanese participants and with viewing light green and green-yellow by the Egyptian participants. Participants spent higher fixation numbers and longer durations on these colors. The findings indicate that viewing of these plant colors was positively associated with physiological relaxation. Furthermore, these colors were associated with more positive feelings, such as calmness, comfort and naturalness. Therefore, the presence of these colors in spaces may have positive impacts on relaxation and emotional status., Competing Interests: The authors declare no conflict of interest., (© 2021 The Author(s).)