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Patient portals (PPs) are robust health IT programs that engage and empower patients in their care. Although PPs can benefit older adults who manage chronic conditions, their use of PPs have been largely overlooked and little training has been provided to them. Previously, our research team developed an older-adult-friendly Theory-based PP eLearning Program (T-PeP) and tested its impact on older adults with chronic conditions. As part of T-PeP, participants used discussion forums. The aim of this study was to explore older adults’ experiences with using PPs, perceived impact of PP on their health, and suggestions for improvement through analysis of discussion posts. A total of 205 posts were subjected to content analysis. Findings from 10 major themes explained older adults’ experiences with PPs and offered suggestions for vendors and healthcare organizations. As U.S. population is aging, older adults must be considered during the development and implementation of health IT programs.

Hip fracture, a significant health issue for older adults, is an acute event in which older adults can recover their prefracture functional abilities. The recovery phase is often difficult for older adults, and the role of informal caregivers is particularly important. The aim of this qualitative study was to explore informal caregivers' experiences with providing care to older adults over the first 6-month trajectory of hip fracture recovery and their support needs. Participants ( N = 10) were interviewed twice at 0–2 and 5–6 months. Analyses of the verbatim transcripts revealed multiple shared themes. Some themes were consistent across phases, such as hip fracture as a turning point toward a frailer state, feeling tired, frustration with communication issues in health care delivery, and lack of information about caregiving-related activities. Certain themes were phase-specific. For instance, in the early phase, management of hospital bills and transitions between care settings were especially burdensome. The caregiving situation, however, was viewed as an opportunity to spend more time with their loved ones. Findings from this study revealed unmet support needs expressed by caregivers of older adult hip fracture patients. Ongoing research and clinical interventions are needed to establish effective methods to empower these caregivers.