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The crucial part of the software development cycle is software maintenance. The demands included in the software management are fault fixes and request to change or bring a new feature. If priority is not given to these demands, then it may lead to customer dissatisfaction, inefficient planning, and software failure as well. Therefore, it is important to study the severity of the bug reports to maintain the efficiency of the software. Various research has been conducted in the past to predict the severity of the paper using text mining focusing only on the content of the bug reports. The sentiment of the user while reporting a bug also plays a vital role. In this study, we will be focusing on two aspects, that is, sentiment and content to improve the prediction. We propose a prediction model based on LDA to study the content aspect and emotion analysis to study the sentiment aspect. The model is validated on the datasets collected from the Eclipse project using Convolutional Neural Network (CNN). The results show that the CNN model effectively utilizes the content and sentiment aspect of the data to handle the severity prediction. CNN has weight sharing feature that decreases the number of parameters used for training. It also improves generalization and overfitting is avoided The Accuracy, Precision, Recall, and F‐measure are improved when both aspects are taken into account rather than considering only content. [ABSTRACT FROM AUTHOR]