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A FEW YEARS AGO, I set out on a mission. I wanted to prove that developing human relations skills should be the most important part of any sales training curriculum. [...]

SMART MOVES: MAKE SURE EMPLOYEES TELL YOU WHAT'S ON THEIR MINDS, ESPECIALLY IN A DOWNTURN. LES POTTER USES A STORY TO ILLUStrate why it's essential to keep employees talking. A [...]

If the family business is seeping its way into every off-hours conversation, it's time to draw the line on shop talk. Does this scenario sound familiar? 'When Allan starts discussing [...]

Importance of positive workplace relationships and the efforts by companies to motivate employees by encouraging social gatherings are discussed

Relatives working together in family businesses squabble and become impatient with each other on occasion. They've even been known to sabotage each other. Why, then, are they surprised and hurt [...]

Cheryl Cran, leadership consultant and author of 'The Control Freak Revolution,' believes that people cannot get out of being a control freak alone. Individuals should teach themselves how to trust other people, and let that trust grow. She also thinks that a lot of people have not yet learned the fine art of delegation.

For a successful sale, giving new contacts a firm handshake and listening more than talking is suggested. Asking questions to build rapport and selling what they sell their own customers are also suggested.