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This article analyzes energy poverty in Latin America and the Caribbean and the importance of energy efficiency to address this issue. The paper also touches upon energy subsidies in Mexico and their negative environmental and social consequences. Then, the article studies the potentially detrimental billing practices of Mexico's state electricity company, which are provoked by the enterprise's growing past-due portfolio and losses, and the possible infringement of electricity consumers' rights. The authors propose three courses of action for consumers to protest the company's possibly perjudicial billing. Finally, the authors suggest that a distributed electricity system in Mexico could combat energy poverty and strengthen electricity users' rights. [ABSTRACT FROM AUTHOR]