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Your search keyword '"GAMIFICATION"' showing total 2 results
2 results on '"GAMIFICATION"'

1. These 8 Technologies Are Transforming the Contact Center: The need to understand and engage newly empowered customers (hello, Millennials) is driving innovation.

Author

FLUSS, DONNA

Subjects
*CALL centers, *SERVICE industries, *CLOUD computing, *KNOWLEDGE management, *GAMIFICATION, *EQUIPMENT & supplies
Abstract

The article outlines the eight technologies that are driving contact center innovations. Topics include the impact of a cloud-based contact center infrastructure on the dynamics of the market, the potential of mobility to enhance the service experience of both recipients and providers, and self-service as the preferred channel for Millennials. Also mentioned are knowledge management (KM), voice biometrics and gamification.

Published
2017

2. 5 Reasons a Great Customer Experience Depends on Knowledge.

Author

Weinstein, Jeff

Subjects
*KNOWLEDGE management, *CUSTOMER services, *ORGANIZATIONAL performance, *GAMIFICATION, *VIDEOS, *COMPUTER software
Abstract

The article highlights the benefits of a knowledge management software on customer support experience. Featured advantages include the improvement business performance through knowledge gamification, accuracy of knowledgebase and ideal customer support experience by using online contextual help. The significance of a video support on customer service is also tackled.

Published
2015

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