1. Six Things I Hate About IT.
- Author
-
Mitchell, Robert L.
- Subjects
- *
INFORMATION technology , *CUSTOMER satisfaction , *CUSTOMER services , *COMPUTER software industry , *COMPUTER software - Abstract
Identifies several negative attitudes of people in the information technology (IT) industry. Claim of IT vendors that they sell solutions; Misuse by companies of IT to erect barriers between customer service staffers and clients; Concept of real-time computing; Software vendors who assume no liability for their products; Vendors who would rather sue than innovate.
- Published
- 2003