Search

The article discusses on how eye care services should be provided to the community by finding out why and what do the patients think of the services and by understanding the community and understanding the patients. It mentions that to gain a more in-depth understanding of patient's experiences, a individual semi-structured interview can be conducted or hold patient focus group. It opines that World Health Organization (WHO) offices and staff members can also offer support and advice. INSETS: A need for change at Kilimanjaro Christian Medical Centre (KCMC);Patient shadowing;Making changes - and managing change.

The article discusses some of the advantages offered through an eye clinic for patients including appropriate referral, a correct diagnosis, the right information and advice, the right treatment. Eye clinics also offer benefits for managers in terms of reduced waste, more efficient use of theatre time and human resources, and reduced costs. Some of the ways to improve patient flow through an eye clinic including better systems and better use of space and staff are highlighted. INSETS: Doing a baseline assessment;AN INTEGRATED INFORMATION AND COMMUNICATION SYSTEM;Improvements on the ward and in theatre.

The article instructs about the necessary parts and services of an eye clinic. Further, it describes the difficulties that patients usually encounter in a clinic. In addition, it highlights the important points those are required to make a patient- friendly environment in a clinic. In this regard, it introduces- reception to give full information about clinic services, triage to quickly assess emergency patients and physical environment which makes access easy for eye patients and etc. INSET: The case for a walk-in clinic.