8 results on '"Yixin Diao"'
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2. Optimizing organizational design in complex service delivery systems.
3. SLA impact modeling for service engagement.
4. A dynamic request dispatching system for IT service management.
5. Analysis of operational data to improve performance in service delivery systems.
6. Staffing optimization in complex service delivery systems.
7. Dispatch tooling for global service delivery.
8. 15th International Conference on Network and Service Management, CNSM 2019, Halifax, NS, Canada, October 21-25, 2019
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