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Abstract Social sustainability is a key pillar of sustainable development that usually receives less focus and emphasis when compared to other environmental or economic aspects. This entails the need to address this gap, should the concept of urban sustainability be comprehensively tackled. Despite such importance, social sustainability is considered a relatively difficult pillar to measure, considering its entanglements with the concerned individuals, communities, and stakeholders. This study aimed to identify the key barriers to achieving social sustainability in the context of Jordan. It relied on the opinions of three groups of experts, including academics, practitioners, and end users to reach a comprehensive account of understanding such barriers within a multi-faceted approach. The methodology relied on the Delphi technique by identifying areas of consensus and variance in provided opinions. The Kruskal–Wallis test was then applied to identify the inter-group differences and explore the key causes for such differences. The study concluded by developing a comprehensive framework of identified barriers weighed according to their relative importance considering the provided cumulative feedback. In so doing, it represents a step towards a comprehensive model that would assist in understanding, and later enabling, the successful achievement of social sustainability in the studied local context.

Abstract Neighborhood sustainability has assumed a pole position as a topic of interest in the past years, addressed through dedicated strands of most of the globally adopted sustainability rating tools, such as LEED and BREEAM. Considering sustainability assessment, the social sustainability of neighborhoods assumes a certain particularity, not only in terms of its high context dependence pertaining to its locality, but in its means of assessment as well, with people as a key potential evaluator for matters that are not bound to quantitative aspects. This research focused on developing a framework for rating social sustainability in neighborhoods, utilizing a quantitative approach that builds upon insights obtained by an extended group of experts and end users. It combines the Delphi and AHP techniques along with the case study approach to develop a framework that suits the Jordanian local context, where a particular neighborhood, Dahiyat Al Hussein in Amman, is used for validation. The research revealed that rating the social sustainability of neighborhoods is not only highly guided by the local context it addresses, but is also reliant on the level of understanding and adoption of the concept itself as attained by the people.