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Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Research in the field of emergency management indicates that pre-disaster mitigation can significantly reduce the costs of post-disaster reconstruction and recovery. Yet, it is often difficult for disaster mitigation advocates to garner the support of policy- and decision-makers, who tend to focus on other community concerns. Interest in disaster mitigation tends to be highest during the period immediately following a major disaster, when public attention focuses on vulnerabilities that must be addressed through policy. The "focusing event" of 11 September 2001 highlighted the vulnerability of a large urban area to disaster, in this case human-induced. The event had a significant impact on federal emergency management in Canada and the United States and shaped the nature of mitigation policy in the following year. [ABSTRACT FROM AUTHOR]

The article focuses on the trends in customer service and leadership in Canada. It mentions that the private sectors of Canada have been focusing on achieving quality and customer satisfaction. It also notes that the government of Canada has recognized the need of private sectors to concentrate on quality and customer satisfaction by way of giving awards to encourage and boost their efforts. Among the awards introduced by the Canadian government are the Canada Awards for Business Excellence, and the Malcolm Baldrige National Quality Award in the United States which was received by the companies Xerox Canada and Xerox Corporation in 1989.

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The article discusses the appropriateness of monetary incentives in the public sector. It mentions that several political and philosophical objections are associated with the notion of incentives in a job. Some view that incentives are motivational, as the relationship between performance and reward is defined in advance. It states that incentives should be separated from bonuses and base salary. It informs that in some cases incentives are offered as a compensation to low pay scales. It presents a summary of the compensation data of the public sector in Canada and the U.S. It compares the performance level of public and the private sector employees, to determine the appropriateness of incentives to civil servants. It suggests that incentive program must be based on performance output.

Copyright of Canadian Public Administration is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)