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Small and midsize companies were seen as the driving force behind the rebound in post-pandemic travel and, even in the face of higher airfares and hotel rates, this trend looks [...]

In the increasingly complex world of post-pandemic business travel, some travel buyers are looking to chatbots to simply processes and communicate directly with travelers. Chatbot technology uses natural language processing, [...]

The proliferation of corporate travel technology is opening doors in improving the business traveler experience throughout the journey--easy access to personalized content, increasing options in self- and automated service and [...]

Combining business and leisure travel is not a new phenomenon--we were gifted the portmanteau 'bleisure' back in 2009--but in the post-pandemic era of remote work and travel-starved employees seeking greater [...]

WITH MORE COMPANIES MOVING TO REMOTE OR HYBRID OFFICE MODELS after the Covid-19 pandemic upended business as usual, many also will have to take a second look at their corporate [...]

THE RETURN OF BUSINESS TRAVEL IN RECENT MONTHS AMID EASING OF restrictions related to Covid-19 has spurred many companies to revise their travel policies to drop some of the pandemic-era [...]

RANKED BY 2020 U.S.BOOKED AIR VOLUME $100M RANKING Amazon 1 $97.1M Deloitte 2 $95.6M FedEx 3 $95M Apple 4 $80M KPMG 5 $80M The Walt Disney Company 5 $58M EY [...]

THE SEEMINGLY IMMINENT RETURN OF BUSINESS TRAVEL AFTER A LONG shutdown during the Covid-19 pandemic for many organizations is a complicated situation. While many doubtlessly are eager to return to [...]

The Covid-19 pandemic has forced employees, travel managers and C-suite executives to reassess the value of travel. Many have concluded that, despite avid use, virtual meeting platforms and remote teams [...]

I. LAYTHE GROUNDWORK A. Understand your company's vision and overall objectives: cost versus service; national versus regional versus multinational structure; autonomy versus consolidation; automated versus manual support; traveler-empowered program versus [...]

I. QUESTIONS TO PONDER A. What are the company's goals and key performance indicators toward those goals? B. Who will own, write and update the policy? 1. Form a committee [...]

Pharmaceutical company Takeda started on its sustainability journey in the 1970s. The travel department, however, began to look more seriously at ways to contribute to the larger company goals around [...]

One of the sharpest tools an organization can wield in the effort to reduce the environmental impact of its business travel is the ability to direct travelers' choices through a [...]

Siemens believes carbon emissions can be reduced not only by traveling less but also by traveling smarter. Its travel sustainability strategy stands out especially for the focus it places on [...]

As she was preparing for a long-term assignment in Algeria, Kristina Martinez received from her employer a one-page document on local laws and customs that was supposed to be informative [...]

IN RECENTYEARS, INNOVATIONS LIKE MOBILE WALLETS, VIRTUAL CARDS AND biometrics have made the payment and expense process more convenient and efficient for travelers and employers alike. At the same time, [...]

CHOOSING A TRAVEL MANAGEMENT COMPANY IS ONE OF THE BIGGEST decisions an organization's travel manager will make. From assisting in supplier negotiations to helping develop travel policy to reporting and [...]

THE TIDE IS TURNING CORPORATE MANAGED TRAVEL PROGRAMS. CORPORAtions aren't erasing travel programs' mandate to focus on savings, but they are adding the traveler experience to the variables to be [...]

Hotel sourcing and management is one of the most complex processes travel buyers must wrap their heads around, especially for global programs using thousands of properties in dozens, if not [...]

The first commercially available online booking tools for corporate travel developed in the 1990s. They trailed consumer online booking tools by three or four years but by the early 2000s [...]

THE PAYMENT INDUSTRY HAS SIMPLIFIED PURCHASES FOR TRAVELERS with mobile wallets, virtual products and biometrics, among other innovations. Meanwhile, data breaches have prompted heightened security protocols. Cardholders also have become [...]

THE TRAVEL MANAGEMENT COMPANY IS A TRAVEL MANAGER'S PRIMARY partner. TheTMC's evolving role has been a hot topic as technology rises that some think can perform TMC tasks. For the [...]

A TRAVEL POLICY ISTHE FOUNDATION OF A CORPORATE MANAGED TRAVEL program. It's where travel managers offer everything from guidance to requirements. The format can range from a one-pager that advocates [...]

MANAGING TRAVEL TODAY IS AN EXERCISE IN BALANCE. A WELL-MANAGED program must balance cost containment with traveler satisfaction, traveler compliance with traveler productivity on the road, and traveler comfort and [...]

The technology is here. Yes. Though of course artificial intelligence will always evolve. That's inherent: If computers can 'think' in their own way, the foundational tenet of AI, they thus [...]

'The No. 1 thing a travel department can give to security is the itinerary,' said WorldAware founder Bruce Mclndoe. 'I think that's getting lost somewhat in the industry dialogue. Without [...]

A corporate air program can require cobbling together best-of-breed apps throughout the purchasing cycle. Technology offerings for the actual sourcing of air programs remain limited. Home-built offerings, as well as [...]

A relationship with a travel management company functions as the backbone of a traditional corporate travel program. TMCs go well beyond the role of booking trips. Many are doubling down [...]

Fragmentation and consumerization are changing business travel, and travel management companies are emphasizing services that go well beyond their traditional functions of ticketing. Established TMCs have doubled down on innovation [...]

FROM RELATIVELY MUNDANE INCIDENTS LIKE ILLNESS AND AUTO accidents to catastrophic events like earthquakes and terror attacks, the list of potential crises a business traveler may face is long and [...]

THE PAYMENT INDUSTRY OF LATE HAS EVOLVED RAPIDLY, LAUNCHING A SPATE of mobile and virtual products like virtual payment platforms, mobile wallets and chip cards, as well as cards that [...]

A WELL-CRAFTED POLICY SHOULD SERVE AS THE FOUNDATION UPON which a strong travel program is built. While each travel and expense policy must reflect the specific goals and culture of [...]

The concept of tracking travelers became more prominent following 9/11, when companies realized they couldn't account for their travelers, said Jeff Winton, senior sales director and channel manager for risk [...]

AI fervor has flared up and then fizzled over the years, but advancements in machine learning capabilities and natural language processing--both text and voice-to-text platforms--have inspired a wave of innovation [...]

The business travel industry this month watched with concern a new variant of Covid-19 that demonstrated early indications of possible easier person-to-person transmission. While at press time no conclusive evidence [...]

In the pre-digital world, a profile was, and still is, an unstructured block of text that travel management companies retain within their global distribution system. The text amounts to a [...]

Travel and human resources managers are no strangers to risk assessments. Whether performed in-house or left to a TMC or security advisor, there is generally some form of evaluation of [...]

DID TRAVEL MANAGEMENT'S POSITION WITHIN YOUR ORGANIZATION CHANGE THROUGHOUT THE PANDEMIC? The amount of communication with other departments around the university and business units around the university as well as [...]

WHAT CHANGED THE MOST, FROM PRE-PANDEMIC TO NOW, IN YOUR ROLE? I've been with TTEC for more than eight years. I was in finance in a pricing role previously, and [...]

Maybe it's all the money getting thrown at new technology entrants wooing unmanaged and lightly managed travelers--nearly $45 million for Lola, $50 million for Upside, a cool $78 million for [...]

It's been more than a year since many business travelers have passed through an airport, and enough has changed to surprise even the most experienced business traveler. 'Before Covid, as [...]

SOCIAL. MOBILE. OPEN. Those three words define the Salesforce travel program strategy, and they have become a mantra for Dorian Stonie who, as senior manager of global travel, continues to [...]

THERE ARE FEW CLOSER ALLIES IN THE SUCCESS OF A MANAGED TRAVEL program than a travel management company. Not only does a good TMC provide fundamental operational and tactical support [...]

A TRAVEL AND EXPENSE POLICY IS THE FRAMEWORK FOR ANY WELL-managed program. A single-page policy may be an option for those companies that simply want to offer guidance, but a [...]

THE PROCESS ANDTOOLS AVAILABLE HAVE NEVER BEEN MORE INTERESTING. Mobile and social strategies are now integral to managed travel programs as travelers demand a personalized, consumer experience. The fundamentals of [...]

Rehearse protocols with travelers,particularly for high-risk travel,including the travel managerreaching out to travelers andtravelers calling, emailing or textingto check in. 4. ASSESS TRAVEL RISK Using the data collected about yourcompany's travel patterns with the help ofyour TMCs and TRM suppliers and othersources, conduct a travel risk assessment toanalyze where attention is most needed. TRAVEL RISK MANAGEMENT Time to put the preparationfor post-pandemic travel into practice FOR TWO YEARS, BUSINESSES OF EVERYSIZE AND AROUND THE WORLD HAVEreconsidered the notion of travel risk management withthe background of a global crisis without any realprecedent. [Extracted from the article]

More travelers at small and midsize companies (5,000 or fewer employees) are planning business trips in the next six months when compared to their large market counterparts (greater than 5,000 [...]

No one ever said getting back to business travel would be easy. We always knew the gears would be rusty, travel volumes and industry dynamics would have changed and servicing [...]

The article highlights the benefits of selecting a corporate payment system in travel business. Topics include improve financial and administrative processes and maximize travel cost savings through data integration and negotiations; improve policy compliance and noncompliance monitoring; and increase traveler productivity and support.

The article offers information on the travel management companies which provide their negotiated discounts to their customers, particularly with international carriers. Topics include consider air volume for meetings and internal trips like training; determine travelers' willingness to support a preferred airline program; and determine the value drivers of company and search for the most suitable program.