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This paper aims to examine the characteristics of students who withdrew from a university counselling service in northern Italy. Differences found in the socio-demographic characteristics of counselling completers and dropouts and in the scores obtained in questionnaires administered at the outset were analysed. Furthermore, in order to identify reasons for dropping out, a qualitative approach was also used. The results suggest that premature termination is not a unitary phenomenon and that dropouts are a heterogeneous group. It is important not to always consider dropouts as a negative outcome of university counselling services. Additional research on dropouts is needed to help university counselling services to serve students more effectively.

The aims of this study were to evaluate the effectiveness of a university counselling service in Northern Italy, to assess the sociodemographic and clinical characteristics of students who used counselling service, and to assess the psychological conditions of the students who ended the counselling after a 4 month follow-up period. The study involved 100 students, who filled out the General Health Questionnaire (GHQ-12), the Brief COPE Inventory, and the Symptom Checklist-90-Revised (SCL-90-R). The results showed that who received counselling were positively affected by this experience. The areas of benefit were psychological well-being, coping behaviours, ability to positively reframe problems and less sense of guilt. Additional studies are needed to identify which factors influence the outcomes of university counselling services in Italy. These studies would be important to evaluate the services rendered, upgrade the skills of counsellors and visualise priority areas of need.