1. Reducing medical claims cost to Ghana’s National Health Insurance scheme: a cross-sectional comparative assessment of the paper- and electronic-based claims reviews
- Author
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Moses Aikins, Nathaniel Otoo, Patricia Akweongo, Eric Nsiah-Boateng, Lydia Dsane-Selby, Francis-Xavier Andoh-Adjei, and Francis Asenso-Boadi
- Subjects
Paper ,medicine.medical_specialty ,National Health Programs ,Insurance Claim Review ,Ghana ,Health informatics ,Health administration ,03 medical and health sciences ,0302 clinical medicine ,Cost Savings ,Health care ,medicine ,Electronic Health Records ,Humans ,030212 general & internal medicine ,health care economics and organizations ,Accreditation ,Insurance, Health ,Actuarial science ,Medical claims review ,Claims adjustment ,business.industry ,030503 health policy & services ,Health Policy ,Public health ,Nursing research ,Fraud ,Test (assessment) ,Cross-Sectional Studies ,National Health Insurance Scheme ,Health Facilities ,0305 other medical science ,business ,Research Article - Abstract
Background A robust medical claims review system is crucial for addressing fraud and abuse and ensuring financial viability of health insurance organisations. This paper assesses claims adjustment rate of the paper- and electronic-based claims reviews of the National Health Insurance Scheme (NHIS) in Ghana. Methods The study was a cross-sectional comparative assessment of paper- and electronic-based claims reviews of the NHIS. Medical claims of subscribers for the year, 2014 were requested from the claims directorate and analysed. Proportions of claims adjusted by the paper- and electronic-based claims reviews were determined for each type of healthcare facility. Bivariate analyses were also conducted to test for differences in claims adjustments between healthcare facility types, and between the two claims reviews. Results The electronic-based review made overall adjustment of 17.0% from GHS10.09 million (USD2.64 m) claims cost whilst the paper-based review adjusted 4.9% from a total of GHS57.50 million (USD15.09 m) claims cost received, and the difference was significant (p
- Published
- 2017