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In 2022 Hannover City Library 2022 has embarked on a participatory process in several steps, which will perspectival lead to a new spatial concept for the central library. Internally, a future workshop was held to gather the know-how and wishes of the library team. Customer wishes were collected in moderated focus groups with LegoSeriousPlay and mood boards. To bring both perspectives together and prioritize suggestions, the feasible options were selected from the diversity of ideas using the how-now-wow-ciao process. In this way, the first results were "12 actions for 12 months", which have already been in implementation since January 2023. [ABSTRACT FROM AUTHOR]

In this paper, interaction with clients of the library will be transferred in to the stage of a theatre. Our format is the improvisational theatre with the show taking place at the library information desk: the players (=staff) task is to perform with high flexibility when being confronted with the expectations, demands, wishes, and needs of library visitors. While it can be helpful to play with and emphasise certain individual traits staff, is also asked to implement strategies and case models in order to act and react satisfyingly for both involved parties. Here, it can be extremely rewarding to make use of the basics of improvisational theatre. Also knowing and using the own inner team can be of great asset. Let's party, let's act! [ABSTRACT FROM AUTHOR]