Search

Your search keyword '"Customer satisfaction -- Methods"' showing total 9 results
Start Over Descriptor "Customer satisfaction -- Methods" Journal automotive news
9 results on '"Customer satisfaction -- Methods"'

1. Customer focus drives up Stellantis satisfaction; Tavares-led culture shift touts retail experience

Author

Bond, Vince Jr.

Subjects
Stellantis N.V. -- Customer relations -- Officials and employees, Transportation equipment industry -- Customer relations -- Officials and employees, Automobile dealers -- Customer relations, Customer satisfaction -- Methods, Automobile industry, Business
Abstract

Byline: Vince Bond Jr. With the help of about 15,000 tablets, Stellantis has created a customer experience road map that is encouraging dealerships to focus on satisfaction more than just [...]

Published
2021

2. iService lets technicians talk to customers; Cellphone visuals help shops explain work recommendations

Author

Shine, Dan

Subjects
Automotive dealers -- Management -- Customer relations -- Service enhancement, Customer satisfaction -- Methods, Customer service -- Methods, Support services, Customer service, Automobile industry, Business
Abstract

Byline: Dan Shine It took a trip to the dentist and some blunt talk from a customer for Tandon Noplos to realize he had credibility and transparency problems on his [...]

Published
2021

3. On the menu? Customer satisfaction; 'Nonsense' approach now industry standard

Author

Lutz, Hannah

Subjects
Automobile industry -- Customer relations -- Management, Customer satisfaction -- Methods, Company business management, Automobile Industry, Automobile industry, Business
Abstract

Byline: Hannah Lutz The F&I landscape shifted in the 1980s. Gone were the days of chasing the money under any circumstance. Compliance and customer satisfaction had to come first. The [...]

Published
2017

4. At Miami store, no more 'beat up' customers; F&I managers do car deals; profits, satisfaction rise

Author

LaReau, Jamie

Subjects
Automobile dealers -- Customer relations -- Market size, Used automobiles -- Market size, Customer satisfaction -- Methods, Financial managers -- Economic aspects, Automobile industry, Business
Abstract

Byline: Jamie LaReau Finance and insurance managers typically earn a living based on profits generated in the F&I office, or the back end of a dealership's business. They rarely get [...]

Published
2015

6. Self-promotion, social media help sell cars; Unorthodox methods boost store's customer satisfaction

Author

LaReau, Jamie

Subjects
Automobile dealers -- Technology application, Social media -- Methods -- Usage, Customer satisfaction -- Methods, Technology application, Automobile industry, Business
Abstract

Byline: Jamie LaReau Saleswoman Laura Madison markets herself and the brand she sells, Toyota, but not her dealership. Madison, 25, won't help clean snow off cars at Toyota of Bozeman [...]

Published
2014

7. What Lincoln likes

Subjects
Automobile dealers -- Marketing -- Customer relations, Customer satisfaction -- Methods, Company marketing practices, Automobile industry, Business
Abstract

Lincoln executives want dealers to emulate North Park Lincoln in San Antonio. Here are some things the dealership is doing or considering. -- Give customers homemade cookies, free car washes [...]

Published
2010

8. Red carpet retailing

Author

Henry, Jim

Subjects
Automobile dealers -- Public relations, Customer satisfaction -- Methods, Office decoration -- Evaluation, Automobile industry, Business
Published
1994

9. Stepped-up customer service has sales payoff

Author

Couretas, John

Subjects
Customer satisfaction -- Methods, Selling, Recreational vehicles -- Marketing, Automobile industry, Business
Abstract

Improved customer service is the key to an increased motor home sales according to experts from the auto industry. Customer satisfaction should be given importance especially buyers of BMWs and Cadillacs for they are more conscious and sensitive when it comes to automobile quality and service. Buyers of Winnebagos usually come from remote places so manufacturers set-up a Trip Saver plan in case they need aftermarket parts and services. Proper training of technicians also contributes to an increased motor homes sales., Dealers take cues from auto industry Although motor home sales are down 5.4 percent this year, a number of top dealers are reporting improved - even record - deliveries. Their [...]

Published
1997

Catalog

Books, media, physical & digital resources
See catalog results