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Developing an auto technician apprenticeship program is time-consuming and expensive. But the benefits make it worthwhile. To build a strong program, here are some suggestions from Beth Lucchesi, talent acquisition [...]

Byline: Lindsay VanHulle With dealership service technicians in short supply, General Motors says it's seeing some improvement toward building a talent pipeline. Enrollment in GM's Automotive Service Educational Program, which [...]

Byline: George Weykamp In a time when labor shortages are leaving many job openings unfilled, dealerships have had to compete for employees at every position. What Dave Wright Nissan-Subaru in [...]

Byline: C.J. Moore In her 30 years in the auto industry, Julie Herrera has learned several tricks of the trade. One piece of advice she has for other dealers: When [...]

Byline: Dan Shine David Peterson was never tempted to hit the links or put his toes in the sand after he sold his Louisville, Ky., Mercedes-Benz dealership in early January. [...]

Byline: Dan Shine Expecting an already overworked dealership service department to also find time to lay out a career path for its technicians 'is a little unrealistic,' said Matrix Trade [...]

Byline: Andrew Thurlow Dealership service managers are complaining about a rusty old clunker that's gumming up their operations: America's vocational education system. Traditional schools are steering more students toward college [...]

Byline: Bradford Wernle By the time the 2015 aluminum-body Ford F-150 hits dealerships in the fourth quarter, thousands of collision repair technicians, insurance estimators, Ford field staffers and others will [...]

Here is why Nissan wants more training for its dealership technicians. * Sales growth: Nissan expects a 39% increase in the number of Nissan and Infiniti vehicles over the next [...]

Byline: Ralph Kisiel Dealerships that want to sell the new Ford Escape Hybrid must send at least one service technician to a two-day training class. So far, 1,850 service-bay technicians [...]

BMW of North America LLC is testing a program that pairs six minority technicians-in-training with master technician/mentors at four BMW dealerships in Atlanta. It plans to take the program national [...]

Sales staff * Learn about awd system, as well as awd and 4wd systems marketed by competitors * Answer questions about Saturn's CVT and other innovations Service and body shop [...]