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In a survey of Business and Government, Law and Information Sciences students carried out at the University of Canberra, results showed that in-curricula information literacy skills training had a greater impact on students' satisfaction with access to high demand material than the purchase of additional copies of books. This paper will discuss the results of this survey. [ABSTRACT FROM AUTHOR]

One of the great challenges for the National Library of Australia is to enable individuals, whatever their institutional affiliation, and wherever they are, to access copies of material from the collections. Copies direct was developed to enable online ordering and payment for copies of material, regardless of format, and has already increased use of the collections. This is consistent with the Commonwealth GovernmentOnline strategy, based on developing more and better services online to overcome barriers of distance and access and to meet more effectively the real needs of individuals, organisations and enterprises. Through online access Australians are better able to obtain services from agencies, in this case access to their national documentary heritage. This paper describes the development of the service, its technical infrastructure, issues considered in its development and includes a report on an evaluation undertaken in 2004. [ABSTRACT FROM AUTHOR]