1. Patients' reasons for leaving an emergency department without being seen: results from a survey-based cohort study during the COVID-19 pandemic.
- Author
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Bryan, Irene, Austen-Wishart, Anthony, Ranjan, Pratibha, Plant, Luke, Forcey, Dana, and Millar, Robert
- Subjects
PUBLIC hospitals ,SCIENTIFIC observation ,HOSPITAL care ,HOSPITAL emergency services ,EMERGENCY medical services ,TERTIARY care ,LONGITUDINAL method ,SURVEYS ,CROWDS ,ALTERNATIVE medicine ,COMPARATIVE studies ,COVID-19 pandemic ,MEDICAL triage - Abstract
Objective: Patients who do not wait (DNW) to be seen are a problem for emergency department (ED) care. The aim of this study was to identify the rate and reasons of DNW patients during 1 month of the COVID-19 pandemic. Methods: An observational cohort study of DNW patients presenting to Austin Hospital ED was carried out in August 2021. Patients were identified using hospital coding data and surveyed by telephone. DNW patients' reasons were explored, and their demographics and clinical outcomes compared with those who received care. Results: Of 7641 patients presenting to ED in the study period, 6% (n = 452) were DNW patients. Compared with those who received care, DNW patients were younger (P < 0.001), had lower triage categories (P = 0.001) and were more likely to have self-presented (P = 0.006). A total of 47% of DNW patients (n = 213) participated in the survey. Reasons for leaving included waiting time (61%, n = 129), symptom improvement (13%, n = 28), reassurance from staff (7%, n = 15) and ED crowding (6%, n = 12). A total of 75% of DNW patients (n = 159) sought alternative medical care; 14% (n = 29) reported hospitalisation within 7 days. 64% (n = 137) did not feel that the experience affected their likelihood of seeking future ED care; 32% (n = 69) felt less likely to seek future ED care. Conclusions: During the month studied, the DNW rate was 6%. Reassuringly, most patients sought alternative medical care, although one-third were dissuaded from returning to the ED. Future research should focus on high-risk group delineation and qualitative description of the experiences and reasons of DNW patients. What is known about the topic? Patients commonly leave the emergency department without being seen. What does this paper add? Wait time was the primary reason that patients left without medical review. Outcomes were similar for those who left compared with those who were seen. Most sought alternative medical review and did not feel the experience influenced future emergency attendance. What are the implications for practitioners? The motivation of patients to return to emergency or seek alternative care may reduce potential risks associated with leaving. Strategies improving wait time duration or tolerability remain a priority. [ABSTRACT FROM AUTHOR]
- Published
- 2025
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