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This paper examines issues underpinning the potential move in aviation away fi'om real speech radiotelephony (R/T) communications towards datalink communications involving text and synthetic speech communications. Using a novel air traffic control (ATC) task, two experiments are reported. Experiment 1 compared the use of speech and text while Experiment 2 compared the use of real and synthetic speech communications. Results indicated that generally there were no significant differences between speech and text communications and that either type could be used without any main effects on performance. However, a number of specific differences were observed across the different phases of the scenarios indicating that workload levels may be more varied when speech communications are used. Experiment 2 illustrated that participants placed a greater level of trust in real speech than synthetic speech, and trusted true communications more than false communications (regardless of whether they were real or synthetic voices). The findings are considered in terms of datalink initiatives for future air traffic management, the importance placed on real speech R/T communications, and the need to develop more natural synthetic speech in this application area. Keywords: Datalink; Air traffic management; Flightdeck of the future; Air traffic control; Speech; Text; Communications

To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.apergo.2005.09.001 Byline: Trudi Farrington-Darby, John R. Wilson Keywords: Expertise; Work systems design; Methodology Abstract: This paper reviews the complex topic of expertise. It begins with an explanation for the range of interest and viewpoints, and moves on to a discussion of the nature and study of expertise. The diversity in definitions, domains, disciplines, and the impact of these factors on approaches to investigation, are offered as possible explanations for some of the differences that appear to run through the literature. Specific attention is given to issues that may concern ergonomists interested in understanding expertise from the perspective of work in complex and dynamic settings. We suggest a move away from traditional novice-expert experimental designs to study of work in a naturalistic way, studying tasks and activities that are sufficiently challenging so that real expertise can be elicited. Author Affiliation: Centre for Rail Human Factors, Institute for Occupational Ergonomics, University of Nottingham, Room BO3, ITRC Building, University Park, Nottingham, NG7 2RD, UK

Network Rail, who own the railway infrastructure in the UK, have been interested in the assessment of mental workload (MWL) of signallers and control staff for some years. A new model of MWL has been proposed within which to develop a suite of new MWL analytical and empirical assessment tools. One of these is the Integrated Workload Scale (IWS), developed and tested for signallers. This paper describes the development of the IWS and its subsequent testing within two full-scale simulator trials with an NX (entry/exit) panel and an Integrated Electrical Control Centre (IECC) system, and then in the field at signal boxes. The IWS has proven to be a valuable measure of individually experienced peaks and troughs in workload over a period of time or within a particular set of scenarios. It is acceptable to signallers and maps well onto assessments of expected workload on the basis of timeline analysis and subject matter expert commentaries.

Rail human factors research has grown rapidly in both quantity and quality of output over the past few years. There was an early base of work at a few institutions carried out over the 1960s and 1970s, followed by a lull in the 1980s and early 1990s. The continual influences of safety concerns, new technical system opportunities, reorganisation of the business, needs to increase effective, reliable and safe use of capacity, and increased society, media and government interest have now accelerated rail human factors research programmes in several countries. In this paper we review the literature on rail human factors research, covering driving, signalling and control, maintenance, reporting systems, passenger interests, planning and technical systems change. Current major rail human factors programmes are summarised and future research needs proposed. It is asserted that general human factors models and methods are being re-assessed, and new ones developed, to meet the requirements of the railways.

The usability of virtual environments has attracted considerable efforts from ergonomists. Work has included studies of the side or after effects of participation in a virtual environment (VE) as well as the appropriateness of the Virtual Reality hardware and software interfaces and the understanding of factors which determine participant performance. Equally important for applied ergonomics is to understand how best to specify, build, implement and evaluate virtual environment solutions to everyday industrial, commercial, educational and medical problems. The potential value of ergonomics applied to virtual environments, and vice versa, are discussed. Two particular instances of VE development relevant to applied ergonomics are described - structured development and evaluation of industrial training and participatory redesign of workplaces. This paper is one of a number of contributions to a special issue on ergonomics in the study and use of virtual environments. Keywords: Virtual environments; Virtual Reality; Applied ergonomics; Task analysis; Training; Workplace redesign; Participation

This study set out to investigate the role of pictograms in conveying consumer safety information. The experimental work was carried out in two parts. The first part investigated UK comprehension levels of 13 product related pictograms. A new method of judging levels of comprehension of the pictograms was developed. In general the pictograms surveyed were found to be poorly understood, particularly those which were abstract in nature. The second part of the research investigated the effect of different warning styles on noticeability and intended compliance. This was tested using the new European Standard pictogram developed to convey the small parts warning on toys. The effect on parents' intended purchase decisions of different pictograms and or text messages was investigated. Results indicated that parents' decisions on toy suitability were influenced by the perceived hazardousness of the product rather than warnings, regardless of their design. The paper discusses the advantages and limitations of pictograms as a method for conveying consumer information and makes recommendations for their effective use. Keywords: pictogram, warnings, consumer safety, toy safety

Users of hypertext systems require some form of navigation aid or 'browser'. Typically these have been produced as schematic representations of the hypertext network. The advent of 'virtual reality' technology, and particularly less costly forms of this, offers new possibilities for hypertext navigation whereby information can be presented in the form of a virtual environment. Users can then move around the virtual world in much the same conceptual fashion as they move around the real world. Based upon an extensive review of hypertext navigation problems and the aiding systems proposed to deal with these, four different types of navigation aid have been built; these are schematic and spatial representations in two and three dimensions. Of particular interest is the 3D spatial representation, built as a virtual environment in Virtus Walkthrough; the proposition is that such a virtual world navigation aid will offer substantial usability advantages for hypertext databases.