1. Beyond Mom's Maiden Name, New Problems.
- Author
-
Wolfe, Daniel
- Subjects
BANKING industry ,BANKING industry customer services ,IDENTITY theft prevention ,LEGAL authentication software ,CUSTOMER services ,ACCESS control ,COMPUTER security ,QUESTIONS & answers - Abstract
The article discusses the use of challenge questions in business and the problems which are being seen with its use. Challenge questions have been used for years by banks and other businesses to authenticate customers' identities online. The problem is that many businesses today are finding that customers can't properly answer the questions due to forgetfulness or their having changed their answers. The businesses, therefore, are being forced to find and use different challenge questions for their customers.
- Published
- 2006