1. Smart microphonic grievance system.
- Author
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Nandhitha, S., Ragul, T., Rithiga, R., and Juvanna, I.
- Subjects
- *
ELECTRONIC paper , *MUNICIPAL services , *PSYCHOLOGICAL feedback , *PRODUCT quality - Abstract
In the world of today, receiving complaints or feedback has become fundamental for an organization aiming to improve the quality of its products or services. Similarly, public complaints must be addressed to improve government service. There is no direct or effective channel for citizens in India to address issues with the government. Later, the government launched applications for registering complaints to make the public's job easier. However, there are some issues related to those applications' equity, i.e., the difficulty faced by the rural community and uncivilized people in using those applications. This paper proposes a smart microphonic grievance system that will allow people to register complaints orally, automatically classify them, and forward them to the appropriate sector. The test results demonstrate that this system can reduce the time and process for filing complaints and that it can be used by a diverse group of individuals in society. Overall, this system is a valuable solution for improving complaint management and addressing the unique needs of rural residents. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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