1. Evaluation of Airlines Operating Quality Besed on Grey Multi-Level
- Author
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Shu Xia Sun, Hai Feng Duan, Ming Xing Li, Jian Fei Lv, and Jun Wen
- Subjects
Service quality ,InformationSystems_MODELSANDPRINCIPLES ,Index (economics) ,Operations research ,Order (exchange) ,Computer science ,media_common.quotation_subject ,General Engineering ,Analytic hierarchy process ,ComputerApplications_COMPUTERSINOTHERSYSTEMS ,Quality (business) ,media_common - Abstract
The airline operating quality directly reflects the optimal allocation of airlines resources, and the level of operating quality is related to the safety and benefits of airlines’ operation. In order to accurately evaluate the airline operating quality, the situation of airlines’ operating is analyzed, and the evluation index is established from the following four aspects: operation management level, security level, operation performance and service quality. Due to uncertainty of the factors, grey theory is introduced to evaluate airline operating quality. The evaluation index weights are determined by means of the analytical hierarchy process. The results show that the method can effectively use evaluation index information. Meanwhile, it can scientificly reflect the status of the airline operating quality.
- Published
- 2014