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Start Over Author "Siro, Clemencia" Journal acm transactions on information systems
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1. Understanding and Predicting User Satisfaction with Conversational Recommender Systems.

Author

SIRO, CLEMENCIA, ALIANNEJADI, MOHAMMAD, and DE RIJKE, MAARTEN

Abstract

The article investigates user satisfaction in conversational recommender systems (CRSs) and proposes a method for understanding and predicting it. It explores the impact of various dialogue aspects on user satisfaction, including relevance, interestingness, understanding, task completion, interest arousal, and efficiency. It is reported that unlike previous methods relying on turn-level satisfaction ratings, the proposed approach considers broader dialogue aspects.

Published
2024
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