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ERP project post evaluation EAIU (Evaluate Analyze Improve Upgrade) cycling model were demonstrated in this thesis. ERP project success degree evaluation system was designed. The result of ERP project success degree evaluation could be obtained through Delphi weight establishment method and comprehensive multi-level fuzzy evaluation. Second, data Envelopment Analysis was used to analyze ERP post evaluation. Enterprise Resource Planning project post evaluation Data Envelopment Analysis Model was developed to judge whether the ERP project was DEA effective or not. At last, through the contrastive analysis of radar charts, the result of evaluation looks compact.

As a new mode of governance, e-government is a challenge to the traditional government management. The E-government is a deep change to the traditional management model by using modern network technology and information technology. It not only means the further disclosure and transparent of governmental management, but also means the change of traditional function and the reconstruction of the organizational structure. From global point of view, the development of e-government and government management model changes have always been associated with each other. It has the outstanding performance in the government power system reconstruction, governmental organization restructuring; the change of government management and so on. With the main issues in the building of Chinese e-government systems, the model and framework of an e-government system has been designed, which is both macro-guidance and specific system implementation for the development of Chinese e-government strategy. We explore the implementation of e-government management on China in promoting.

Economy globalization and the development of information technology have intensified competition among modern companies, while customer relationship has became an important resource for building up core competence. Customer Relationship Management(CRM), as a new idea, technology and strategy, provides an all-around guidance and support for business to build, keep and manage customer relationship. CRM and its application are proposed according to the principle“analyzing CRM layer upon layer, applying CRM step by step, understanding CRM completely, implementing CRM holistically.” Holding the principle that idea is base of CRM, its technology is tools and its strategy is the key. Aiming at certain problems in the application of CRM, studying CRM idea, introducing technology and enact strategy have been brought forward.