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In this book, Mathias Weske details the complete business process lifecycle from process modeling to process enactment and process evaluation. After starting with the general foundations and abstractions in business process management, he introduces process modeling languages and process choreographies, as well as formal properties of processes and data. Eventually, he presents both traditional and advanced business process management architectures, covering, for example, workflow management systems, service-oriented architectures, and data-driven approaches. The 4th edition of his book contains significant updates, including a new section on directly follows graphs that play a crucial role in process mining. In addition, the core of declarative process modeling is introduced. The increasingly important role of data in business processes is addressed by a new section on data objects and data models in the data and decision chapter. To cover a recent trend in process automation, the enterprise systems architecture chapter now includes a section on robotic process automation. Mathias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management. Hence his textbook is ideally suited for classes on business process management, information systems architecture, and workflow management alike. The accompanying website www.bpm-book.com contains further information and additional teaching material.

This textbook bridges the gap between business management and organisational methods and their digital implementation, because process management increasingly means designing operational tasks. In addition to methodological basics, the work offers many practical examples and exercises. Prof. Gadatsch's book is now considered the'current classic', THE authoritative standard work on IT-supported design of business processes.The tenth edition has been revised and adapted to the requirements of the digital transformation. Process management has evolved greatly due to the trend of digitalisation and as a result of the pandemic. Another related trend is the increased use of Data Science methods for process management, which has been consequently named'Process Science'at scientific conferences. Recent research results published under the heading of'Explorative Process Management'are also of particular importance. They show that the first main phase of process management was rather focused on optimising existing processes and business models. New practical examples were included at various points in the book, for example the migration strategies for the ERP system'SAP S/4 HANA', which is the basis for many industrial and service processes. The chapter on modelling processes was updated and newer methods such as Business Model Canvas were included.

Value Stream Mapping for Internal Logistics using Process Mining

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM's interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. This thoroughly revised and updated fifth edition includes: Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes. New and revised content on sustainable processes in BPM. Expanded material on process automation and new technologies, including AI. New and revised international case studies and practical examples. A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.

This book serves practitioners as a guide to digital business engineering. It was consciously conceived and prepared from a methodological perspective, thereby avoiding a strongly'technological'approach, rather focusing on the presentation of methods and instruments. Its basis is a tried and tested framework model that can be understood as the ideal management cycle of digital business engineering. The control loop consists of goal-setting (Chapter 1: Setting a Business Strategy), implementation (Chapters 2–5), and success assessment (Chapter 6: Validating the Success of Business Transformation) and is located in an outer circuit. The operational implementation phases of digital business engineering are part of the inner cycle: Defining a Business Case (Chapter 2), Eliciting the Business Processes (Chapter 3), Deriving the Business Requirements (Chapter 4), and Transforming the Business Architecture (Chapter 5). The book follows a didactic structure: Each chapter includes learning objectives, summaries, and repetition questions with solutions that can help the reader to reassure themselves and strengthen their knowledge. Users who want to familiarise themselves with the field of digital business engineering thus have material at their disposal that is ideal for self-study. But these modules can also help experienced digital business engineers to deepen their knowledge in their organisation and to strengthen their overall methodological competence.

Dieser Ratgeber zeigt Lösungsvarianten sowie Vorgehensmodelle auf und liefert einen schnellen Überblick, Entscheidungshilfen, praxisgerechte Hinweise, Erfahrungshintergrund aus Projekten und Expertenwissen für Ihre Digitalisierungsprojekte in der Fertigung. Erstellen Sie auf Grundlage dieses Buchs eine Roadmap mit den richtigen Prioritäten zur erfolgreichen Digitalisierung Ihrer Produktionsprozesse und verschaffen Sie sich damit Wettbewerbsvorteile in Ihrer Branche.

Umfassendes Lehrbuch, das alle gängigen Curriculum-Inhalte zum Thema Geschäftsprozessmanagement an deutschsprachigen Hochschulen abdeckt. Es stellt dar, wie das richtige Management von Geschäfts- und Prozessmodellen, deren Modellierung, Analyse und Restrukturierung zu Kostenoptimierung, Sicherheit und Risikominimierung im Unternehmen führt. Mit Fallbeispielen, Übungen und Lösungen. Dieses Buch unterteilt sich in 13 modulare Kapitel, die geschrieben wurden von:Dirk Fahland, Robin Bergenthum, Christian Janiesch, Agnes Koschmider, Ralf Laue, Henrik Leopold, Luise Pufahl, Stefan Schönig, Matthias Weidlich Aus dem Inhalt: Einführung in Modellierungssprachen (BPMN, EPK, Petri-Netze, UML, CMN) Beschreibung der formatlen Sematnik für die Modellierungssprachen Analyse der Modellierungssprachen mit Hilfe von Petri-Netzen Simulation Modellqualität Werkzeuge

This book describes process mining use cases and business impact along the value chain, from corporate to local applications, representing the state of the art in domain know-how. Providing a set of industrial case studies and best practices, it complements academic publications on the topic. Further the book reveals the challenges and failures in order to offer readers practical insights and guidance on how to avoid the pitfalls and ensure successful operational deployment.The book is divided into three parts: Part I provides an introduction to the topic from fundamental principles to key success factors, and an overview of operational use cases. As a holistic description of process mining in a business environment, this part is particularly useful for readers not yet familiar with the topic. Part II presents detailed use cases written by contributors from a variety of functions and industries. Lastly, Part III provides a brief overview of the future ofprocess mining, both from academic and operational perspectives.Based on a solid academic foundation, process mining has received increasing interest from operational businesses, with many companies already reaping the benefits. As the first book to present an overview of successful industrial applications, it is of particular interest to professionals who want to learn more about the possibilities and opportunities this new technology offers. It is also a valuable resource for researchers looking for empirical results when considering requirements for enhancements and further developments.

Klar strukturierte und eindeutig definierte Prozesse sind Voraussetzung auf dem Weg zu einem „excellenten“ Unternehmen. Wie Sie dieses Ziel erreichen, vermittelt Ihnen dieses Lehr- und Arbeitsbuch. Die konsequente Praxisorientierung der Autoren zeigt sich besonders an den dargestellten und leicht in die tägliche Arbeit integrierbaren Prozessmanagement-Werkzeugen. Ein absolutes Muss für jeden Prozessmanager!Die 3. Auflage ist komplett überarbeitet und schließt aktuelle Themen wie X-Matrix, Agilität und Digitalisierung im Prozessmanagement mit ein. Highlights- Innovation, Produktivität und wirtschaftliches Ergebnis nachhaltig steigern - Profiwissen: praxisnah und kompakt, zahlreiche Beispiele und konkrete Tipps- Wertstromoptimierung mittels WPM integrieren- Berücksichtigt die Norm ISO/IEC 33000Nach zahlreichen kurzfristigen Optimierungen kommen viele Unternehmen heute wieder auf den Kern nachhaltiger Unternehmensgestaltung zurück. Im Fokus steht nicht das Optimieren finanzwirtschaftlicher Kennzahlen, sondern die langfristige Lebensfähigkeit des Unternehmens und der Organisation. Performance Excellence steht für effektives Prozessmanagement im Rahmen der kontinuierlichen Unternehmensentwicklung. Von entscheidender Bedeutung dabei ist, wie die Strategie richtig und effektiv in Prozesse umgesetzt wird und wie daraus Organisationsstrukturen abgeleitet werden. Auch dem systematischen und professionellen „Mangement of Change“ ist hierbei ein entsprechender Stellenwert zu geben.

To remain relevant in today's world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job.Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process'DNA,'while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes.Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields.Online resources include Excel files that act as templates to help with quantitative analysis routines.

Die Autoren geben einen praxisorientierten Einstieg in Process-Mining mit unternehmensbezogenen Anwendungsfällen und einer Marktübersicht der Software, die hilft, Geschäftsprozesse schnell, smart und einfach zu gestalten. Auf Basis von Log-Daten der Geschäftsvorgänge erstellt Process-Mining automatisch Modelle der Ist-Abläufe, kann diese mit Soll-Abläufen vergleichen und helfen, Geschäftsprozesse zu optimieren. Weitere Anwendungen von Process-Mining sind u.a. Governance, Risk und Compliance Management, IT-Migration und -Implementierung sowie Entwicklung digitaler Geschäftsmodelle. Process-Mining ist gerade auch für kleinere und mittelgroße Unternehmen von großer Bedeutung für die Wettbewerbsfähigkeit.Die Autoren Ralf Peters ist selbstständiger Unternehmensberater und Interimsmanager. Er unterstützt Unternehmen in Transformationsphasen, bei Post-Merger-Integrationen, IT-Implementierungen sowie dem Einsatz von Process-Mining. Prof. Dr. Markus Nauroth lehrt Wirtschaftsinformatik an der Hochschule Mainz und verantwortet u.a. als Studiengangleiter den Bachelor-Studiengang Angewandte Informatik. Zuvor war er als Unternehmensberater in London und New York tätig.

Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book's runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines. This highly anticipated fourth edition brings Jeston's practicable frameworks and solutions up to date with the latest developments in BPM, including the robotics process automation, digital strategies and the changes necessary as a result of the impact of the quad generations in the workforce. This thoroughly revised and updated new edition includes: Enhanced BPM House noting the importance of traceability from strategy to execution activities New and revised case studies An analysis of the risks and benefits of robotic automation and cognitive computing. The book highlights that millennials will be 50% of the global workforce in 2020 and 67% by 2025—Jeston warns managers to ignore them at your peril. Business processes and the way work is performed must evolve! This book will prove to be an indispensable guide to any senior business executive or chief financial officer while providing practical BPM examples to undergraduate and postgraduate students alike.

This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands of the marketplace. Processes serve as a coordination mechanism, and the aim of business process management is to improve the organization's effectiveness and efficiency in adapting to change, and maintaining competitive advantage.In Business Process Management, Kumar argues for the value of looking at businesses as a collection of processes that cut across departments, and for breaking down functional silos. The book provides an overview of the basic concepts in this field before moving on to more advanced topics such as process verification, flexible processes, process security and evaluation, resource assignment, and social networks. The book concludes with an examination of the future directions of the discipline. Blending a strong grounding in current research with a focus on concepts and tools, Business Process Management is an accessible textbook full of practical examples and cases that will appeal to upper level students.

Gilbert Müller introduces the foundations of Business Process Management as well as Case-based Reasoning and presents a novel approach to assist the complex, time-consuming, and error-prone task of workflow modeling. By means of methods from artificial intelligence, in particular from the field of Case-based Reasoning, he shows how workflows can be automatically constructed according to a query specified by the user. Thus, the modeling process can be supported substantially, which addresses a highly relevant problem in many workflow domains.

What do the world's top managers have in common? They've learned the secret of effective delegation and how vital it is to their own success. The successful delegator can double or triple his or her productivity. The non-delegator works frantically, grabs lunches, lugs briefcases, is subjective and generally ineffective. The delegator has time for work and personal life, works effectively and views life clearly. The advantages of delegation are quite simple - you are using other people's brains for your gains. As the axiom goes, you'll be working smarter, not harder. The tips and techniques in this book will help you to: ¢ let go! ¢ give advice without interfering ¢ establish progress reports that keep you informed ¢ manage upward and downward delegation ¢ accomplish more through others.

Agilität ist in aller Munde. Kaum ein Unternehmen, das nicht beweglicher und reaktionsschneller werden möchte – oder zumindest darüber redet. Doch was muss passieren, damit es nicht bei agiler Rhetorik bleibt? Was genau müssen Manager tun, um eine agile Transformation zu ermöglichen? Worauf sollten sich Coaches konzentrieren, um ihrer Rolle als Impulsgeber gerecht zu werden? Und welche speziellen Chancen ergeben sich aus der Kombination von Führungs- und Beratungskompetenzen? Siegfried Kaltenecker bietet in diesem Buch praxisorientierte Antworten auf all diese Fragen, die unterstreichen, dass unternehmerische Agilität ohne Selbstorganisation nicht zu haben ist. Zentrale Steuerung, hierarchische Entscheidungen und eine pyramidenförmige Aufbauorganisation sind damit nicht vereinbar. Kaltenecker bündelt Praktiken aus über 40 Unternehmen zu acht Gestaltungsbereichen für ein agiles Organisationsdesign: konsequenter Kundenfokus, transparente Steuerung der Abläufe, kurze Feedbackschleifen, kundennahe Entscheidungen, experimentierfreudige Verbesserungs- und Innovationskultur, schlanke Aufbauorganisation, Verteilung von Managementaufgaben sowie laufendes Training und Coaching. Jenseits von vorgefertigten Rezepten lassen sich so die vorhandenen Stärken und Potenziale aller Mitarbeiter bestmöglich nutzen. Dieses Buch rüstet alle, die mit Management und Coachingaufgaben beschäftigt sind, mit einem soliden Verständnis, der richtigen Grundhaltung und einer Fülle an bewährten Werkzeugen aus.

O objetivo deste livro é descrever passo a passo o desenvolvimento de um projeto de modelagem de processos, apresentando as técnicas aplicáveis, seus objetivos, como utilizá-las e os resultados esperados em cada etapa. O autor buscou contemplar nesta obra um projeto de modelagem completo, desde a sua concepção até a análise dos resultados, levando em consideração estudos bibliográficos, publicações obtidas, a experiência adquirida ao longo da carreira e o conhecimento adquirido com colegas de trabalho.

This book blends the principles of cloud computing theory and discussion of emerging technologies in cloud broker systems, enabling users to realise the potential of an integrated broker system for scientific applications and the Internet of Things (IoT). Due to dynamic situations in user demand and cloud resource status, scalability has become crucial in the execution of complex scientific applications. Therefore, data analysts and computer scientists must grasp workflow management issues in order to better understand the characteristics of cloud resources, allocate these resources more efficiently and make critical decisions intelligently. Thus, this book addresses these issues through discussion of some novel approaches and engineering issues in cloud broker systems and cloudlets for workflow scheduling. This book closes the gaps between cloud programmers and scientific applications designers, describing the fundamentals of cloud broker system technology and the state-of-the-art applications in implementation and performance evaluation. The books gives details of scheduling structures and processes, providing guidance and inspiration for users including cloud programmers, application designers and decision makers with involvement in cloud resource management.

This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations.Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees'limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don't have to be a BPI expert to resolve these situations and find the results your business needs to find success again.Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to:Eliminate duplication and bureaucracyControl costsEstablish internal controls to reduce human errorTest and rework the process before introducing itImplement the changesComplete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be.

Slay Procrastination, Distraction, and Overwhelm! Who doesn't want more time and energy for family, friends, and personal passions? Author Helene Segura coaches real people in the real world to operate more efficiently during the workday, so they can have a life outside it. Her engaging time management program caters to diverse learning styles, offering case studies that allow readers to self-diagnose and zero in on the strategies most appropriate for them. Anyone wanting to streamline workflow and improve productivity can employ her wonderfully doable techniques — for clearing task lists, handling reminder systems, scheduling a variety of priorities, and even managing emails and phone calls. Thanks to Segura's astute attention to personality, The Inefficiency Assassin meets readers where they are struggling and details quick and easy-to-implement strategies to, as Segura promises, “kick chaos to the curb.”

Sebastian Görg introduces social workflows as a new application domain for Process-Aware Information Systems and draws the design of a social workflow platform that enables private individuals to make use of workflow technology in their everyday lives. Whenever a group of persons works together on a challenging or multifaceted task, a social workflow begins. In textual form, such social workflows are already described and shared in various Internet communities which provide experiential knowledge for achieving different goals, in areas like home repair, vacation trips and computer troubleshooting. The envisioned platform enables its users to construct social workflows according to their specific needs, to share them with a community and to keep track of the execution.

Looking for efficiency gains in your business? If you're a business analyst, this practical guide will show you how to design effective business process management (BPM) applications. Every business uses business processes—these everyday tasks help you gain and retain customers, stay profitable, and keep your operations infrastructure functioning.BPM specialists Christine McKinty and Antoine Mottier show you step-by-step how to turn a simple business procedure into an automated, process-based application. Using hands-on examples, you'll quickly learn how to create an online process that's easy to use. Each chapter builds on earlier material.You don't have to have any programming experience to design business processes—and if you have skills in designing workflows and understanding human interactions with processes, you already have a headstart.Through the course of this book, you will:Build a prototype of an application pageCreate the most frequent use flow in a process, and define the data modelGenerate real process forms and produce the first version of the applicationConnect your application to external information systems, and then build and test the complete application

Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the tra

This is the second edition of Wil van der Aalst's seminal book on process mining, which now discusses the field also in the broader context of data science and big data approaches. It includes several additions and updates, e.g. on inductive mining techniques, the notion of alignments, a considerably expanded section on software tools and a completely new chapter of process mining in the large. It is self-contained, while at the same time covering the entire process-mining spectrum from process discovery to predictive analytics. After a general introduction to data science and process mining in Part I, Part II provides the basics of business process modeling and data mining necessary to understand the remainder of the book. Next, Part III focuses on process discovery as the most important process mining task, while Part IV moves beyond discovering the control flow of processes, highlighting conformance checking, and organizational and time perspectives. Part V offers a guide to successfully applying process mining in practice, including an introduction to the widely used open-source tool ProM and several commercial products. Lastly, Part VI takes a step back, reflecting on the material presented and the key open challenges. Overall, this book provides a comprehensive overview of the state of the art in process mining. It is intended for business process analysts, business consultants, process managers, graduate students, and BPM researchers.

An essential guide to bringing lean to your business and your life The Lean Book of Leanprovides a succinct overview of the concepts of Lean, explains them in everyday terms, and shows how the general principles can be applied in any business or personal situation. Disengaging the concept of Lean from any particular industry or sector, this book brings Lean out of the factory to help you apply it anywhere, anytime. You'll learn the major points and ideas along with practical tips and hints, and find additional insight in the illustrative examples. Lean is all about achieving the desired outcome with the minimum amount of fuss and effort, and this book practises what it preaches — concise enough to be read in a couple of sittings, it nonetheless delivers a wealth of information distilled into the essential bits you need to know. The Lean Book of Lean discards unnecessary specialisation and minute detail, and gets to the point quickly, so you can get started right away. Understand the basic principles of lean Recognise lean behaviours that come naturally Study examples of lean practices, policies, behaviours, and operations Apply lean concepts to both your business and personal life Lean is about being agile, efficient, responsive, productive, and smart. It applies to any and every aspect of life, from the factory floor to your morning routine. The Lean Book of Lean is the quick, smart guide to employing lean principles every day, so you can start doing more with less.

Klar strukturierte und eindeutig definierte Prozesse sind Voraussetzung auf dem Weg zu einem „excellenten“ Unternehmen. Wie Sie dieses Ziel erreichen, vermittelt Ihnen dieses Lehr- und Arbeitsbuch. Die konsequente Praxisorientierung der Autoren zeigt sich besonders an den dargestellten und leicht in die tägliche Arbeit integrierbaren Prozessmanagement-Werkzeugen. Ein absolutes Muss für jeden Prozessmanager!Highlights- Innovation, Produktivität und wirtschaftliches Ergebnis nachhaltig steigern - Profiwissen: praxisnah und kompakt, zahlreiche Beispiele und konkrete Tipps- Neu: Wertstromoptimierung mittels WPM integrieren- Berücksichtigt die Norm ISO/IEC 15504

Christoph G. Schuetz examines the conceptual modeling aspects of multilevel business processes without neglecting the implementation aspects. Furthermore, he investigates the advantages of hetero-homogeneous models for quantitative business process analysis. Multilevel models reflect the reality of many information systems. In this respect process-aware information systems are no exception. Multilevel models capture interdependencies between business processes at different organizational levels and allow for a convenient representation of business process variability which, in turn, facilitates the analysis of business processes across different organizational units.

This book shows how business process management (BPM), as a management discipline at the intersection of IT and Business, can help organizations to master digital innovations and transformations. At the same time, it discusses how BPM needs to be further developed to successfully act as a driver for innovation in a digital world. In recent decades, BPM has proven extremely successful in managing both continuous and radical improvements in many sectors and business areas. While the digital age brings tremendous new opportunities, it also brings the specific challenge of correctly positioning and scoping BPM in organizations. This book shows how to leverage BPM to drive business innovation in the digital age. It brings together the views of the world's leading experts on BPM and also presents a number of practical cases. It addresses mangers as well as academics who share an interest in digital innovation and business process management. The book covers topics such as BPM and big data, BPM and the Internet of Things, and BPM and social media. While these technological and methodological aspects are key to BPM, process experts are also aware that further nontechnical organizational capabilities are required for successful innovation. The ideas presented in this book have helped us a lot while implementing process innovations in our global Logistics Service Center.Joachim Gantner, Director IT Services, Swarovski AGManaging Processes – everyone talks about it, very few really know how to make it work in today's agile and competitive world. It is good to see so many leadingexperts taking on the challenge in this book.Cornelius Clauser, Chief Process Officer, SAP SEThis book provides worthwhile readings on new developments in advanced process analytics and process modelling including practical applications – food for thought how to succeed in the digital age.Ralf Diekmann, Head of Business Excellence, Hilti AGThis book is as an important step towards process innovation systems. I very much like to congratulate the editors and authors for presenting such an impressive scope of ideas for how to address the challenging, but very rewarding marriage of BPM and innovation.Professor Michael Rosemann, Queensland University of Technology

Der aktuelle, ausführliche und international erarbeitete Wissensstand im Bereich Geschäftsprozessmanagement Mit dem Business Process Management Common Body of Knowledge (BPM CBOK®), Version 3.0, legt die European Association of Business Process Management (EABPM) in der deutschen Fassung eine gründliche Überarbeitung und Erweiterung des englischsprachigen BPM CBOK® vor. Letzterer wurde von der ABPMP (International Association of Business Process Management Professionals) erarbeitet. Experten aus vier Erdteilen haben an der Entstehung mitgewirkt, wobei allein aus dem deutschen Sprachraum neun ausgewiesene Fachleute dazu beigetragen haben. Allen Beteiligten ging und geht es darum, den aktuellen Stand des Wissens zu diesem zentralen Thema der Unternehmensführung und -gestaltung darzustellen. Ein unentbehrlicher Leitfaden für Manager und Fachexperten ist entstanden, der zudem auch die wichtigste Grundlage für die einzige internationale Zertifizierung im Bereich des Prozessmanagements darstellt (CBPP®, Certified Business Process Professional). Business Process Management (BPM) ist einerseits ein ganzheitlicher Ansatz zur Steuerung von Unternehmen und andererseits ein Instrumentarium von Methoden, Techniken und Werkzeugen, die ein prozessorientiertes Management unterstützen. Erst das Zusammenspiel von organisatorischen Elementen und technischen Systemen schafft die Grundlagen für ein prozessbasiertes Management. Zu den wichtigsten organisatorischen Komponenten im BPM zählen End-to-End-Prozesse, angepasste Aufbaustrukturen sowie prozessorientierte Belohnungssysteme. Auf der Seite der Technik sind leistungsfähige Systeme zur Entwicklung und zum Betrieb von IT-Anwendungen (Business- Process-Management-Systeme – BPMS), die Integration von ERP-Anwendungen, Dokumenten- und Content-Managementsystemen sowie Systeme zur Leistungsmessung und -steuerung grundlegende Gestaltungsoptionen im Rahmen von BPM-Initiativen. Das Prozessmanagement hat sich mittlerweile zu einer zentralen Managementphilosophie entwickelt. Es ist immer deutlicher geworden, dass Unternehmen aus einem System miteinander verbundener Prozesse bestehen, die koordiniert und auf die Unternehmensstrategie ausgerichtet werden müssen. In Verbindung mit leistungsstarken Technologien (Business-Process-Management-Systeme, Integrationstechnologien zur Überwindung von System-, Medien- oder organisatorischen Brüchen sowie Prozess-Monitoring-Systeme) sind markante Leistungssteigerungen und Wettbewerbsvorteile erreichbar, wenn permanent die Leistungen gemessen, Abweichungen analysiert, bei Bedarf umgehend Veränderungsprozesse ausgelöst und Ergebnisse schnell eingeführt werden. So kann kontinuierlich ein höherer Reifegrad im Prozessmanagement erreicht werden. Wie auch immer das Prozessmanagement eingeführt wird, der Erfolg hängt ganz maßgeblich davon ab, dass eine ausreichende Anzahl gut qualifizierter Mitarbeiter zur Verfügung steht. Ein breites Spektrum unterschiedlicher Qualifikationen wird benötigt. Die Experten müssen für die folgenden Aufgaben qualifiziert sein: Strategische Prozessausrichtung, Prozessmodellierung und -analyse, Prozessdesign, Prozessumsetzung und -einführung, Prozessautomatisierung und Unterstützung durch IT-Technologien sowie Kontinuierliche Prozesssteuerung und -optimierung. Im Laufe der Zeit hat sich ein neues Berufsbild entwickelt, der BPM-Experte (BPM Professional). Von der Arbeit dieser Spezialisten hängt der Erfolg vieler Unternehmen ab. ABPMP und EABPM haben es sich zum Ziel gemacht, alles zu tun, was der Weiterentwicklung des BPM dient. Gleichzeitig soll der Aufbau und die Weiterentwicklung qualifizierter Experten unterstützt werden. Im Zentrum der Aktivitäten von ABPMP und EABPM steht ein weltweit einheitliches System von Zertifizierungen von BPM-Experten, das auf diesem Common Body of Knowledge basiert und in Europa von den jeweiligen nationalen Mitgliedsgesellschaften der EABPM (den Gesellschaften für Organisation und Management in Deutschland, Österr

Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book's runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership—BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines. This highly anticipated third edition brings Jeston and Nelis'practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM. This thoroughly revised and updated new edition includes: • Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions • New and revised case studies throughout • New chapters on questions that have become more crucial since the second edition's publication: How should we start—top-down or bottom-up? Should we be customercentric? How does BPM link to today's most pertinent management and technology issues? What are the critical success factors? • Due to popular demand, a new and expanded section on IT in BPM • A brand new companion website including slides and assignment answers!

This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé.Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows?In Successful Business Process Management, you will discover step-by-step instructions that explain how to:Overcome resistance and apathy to standard proceduresTake a systematic rather than ad hoc approach to process managementDesign key processes and capture them in documented proceduresRevise existing processes when feasibleRoll out the changes so people know what to doEmbed them in the organization for reliable outcomesWith the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can't afford to dampen the innovation that got them on the map in the first place. Successful Business Process Management will show you how to get it just right.

You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. Delegating Work quickly walks you through the fundamentals of:Establishing a productive environmentAssigning the right work to the right peopleConducting an effective hand-off meetingMonitoring without micromanagingDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Master the art of effective delegation.You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. Delegating Work quickly walks you through the fundamentals of:Establishing a productive environmentAssigning the right work to the right peopleConducting an effective hand-off meetingMonitoring without micromanagingDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.

Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.

'This book seeks to accelerate the collective understandings and implications on the management of business organizations; with an emphasis on theoretical explanations on the development of feral information systems'--Provided by publisher.

Schlagworte wie Kostendruck, Globalisierung und Internationalisierung der Märkte, schnellere technologische Entwicklungen, Komplexitätsdruck etc., weisen auf die stetig steigenden Anforderungen an Unternehmen hin. Im Spannungsfeld zwischen Kosten, Qualität, Zeit und Kundenzufriedenheit wird es immer schwieriger, effizient und kundennah zu reagieren. Die zunehmende Markttransparenz im E-Business Sektor hat die Zahl der Anbieter und den Wettbewerbsdruck erheblich ansteigen lassen. Um Wettbewerbsvorteile zu erzielen, müssen die Unternehmen schneller als ihre Wettbewerber auf Veränderungen der Märkte, Technologien und Kundenwünsche reagieren. Geschäftsprozessmanagement ist ein geeignetes und bewährtes Managementkonzept, flexibel auf neue Anforderungen zu reagieren und die erforderlichen Anpassungen vorzunehmen. Dieses Buch soll zunächst, neben der Eingrenzung des relevanten elektronischen Marktes, einen theoretischen Überblick über das facettenreiche Geschäftsprozessmanagement geben, bevor die praktische Umsetzung desselben im Business-to-Consumer Bereich (B2C) bei der TUI interactive GmbH und TUI 4U GmbH beschrieben wird. Es wird untersucht, wie das Geschäftsprozessmanagement in die Unternehmensorganisation bei der TUI interactive GmbH eingebettet ist und wie die Aufgaben in den Geschäftsprozessen im Bereich Fulfillment zwischen den beiden Unternehmen verteilt sind. Am Beispiel des Projekts „Digitale Reisebestätigung“ wird aufgeschlüsselt, wie Geschäftsprozesse optimiert, implementiert und kontrolliert werden, um effizienter und kundennäher zu agieren.

Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling and analysis and we elaborate on issues like business process quality and process performance measurement as weel as their link to all other organizational aspects like human resources management, strategy, information technology (being SOA, PI or ERP), other managerial systems, job descriptions etc. We also present recent advances to BPR tools with special focus on information technology, workflow, business process modeling and human resources management tools. Other chapters elaborate on the aspect of business process and organizational costing and their relationship to business process analysis, organizational change and reorganization. In the final chapters we present some new approaches that use fuzzy cognitive maps and a recently developed software tool for scenario creation and simulation in strategic management, business process management, performance measurement and social networking.The audience of this book is quite wide. Thefirst chapters can be read by professionals, academics and students who want to get some basic insight into the BPM field whereas the remaining present more elaborate and state of the art concepts methodologies and tools for an audience of a more advanced level.

There has never been a Workflow manual like this. Workflow 105 Success Secrets is not about the ins and outs of Workflow. Instead, it answers the top 105 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Workflow best practice and standards details. Instead it introduces everything you want to know to be successful with Workflow. A quick look inside of the subjects covered: Effective Management And Training For Corporations, The Importance Of IT Inventory Management In Your Organization, The Application of the Sharepoint software on ECM, Service Desk, ITIL flow process on live demo, What To Know about Open Source BPM, What is ERP, Time frame trial on the use of change management software, What is Integrated Enterprise Content Management?, IT Operations Management: The Key To A Successful Business, Why Creating A Dummy SOA Is Important, The Evolution of Clinical Information Systems, ECM Printing across the Organization, The Perspectives of Project Management, MIS Reporting: Web-based Performance, Defining SOA, Workflow Applications and How It Works, ITSM Tool Requirements, Influencing Organizational Culture, The Concept behind Business Process Management Tools, Display and Print the Project Management Flow, Functionalities of Siebel Workflow Application, The Benefits Of Having A Change Management Software In Your Business, Reap the Benefits of IT Governance Training, The Many Benefits of Workflow Management, IT Governance Challenges And Solutions, Dissecting the term BPM Workflow, Efficient Workflow System Means Greater Productivity and Higher Collaboration, Things To Learn In Middle Management Training, News alert - carrier pigeons to replace email‚, What to Know about Work Flow Software, Getting Started with Drupal Actions Module, What is an ECM Workflow?, Workflow Application: Automating Responses to Work Flow Changes, Valuable Benefits of Workflow Solutions, The Benefits that Companies Can Get Out of Workflow Software, (SOA) Service Oriented Architecture: Understanding The True Definition, Request Fulfillment, SOA and ITIL, The Change Management of ITIL, Know Your Customer Via the Microsoft Dynamics CRM, Free Web Hosted Project Document Management, The Best ECM Solution Providers, Going Through a Business Process Redesign, The Needed software to Implement ECM, Customer Service: Duties And Responsibilities Of Call Center Supervisor, and much more...

Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your department, or your process.But once you are clear about what you want to accomplish, how do you sort through a variety of possible metrics and decide which are best? Then, given the list of metrics you believe are useful or necessary, how do you define them in more detail to ensure that the right data are gathered at the appropriate frequency and that the resulting information gets to the right people so that they can make proper decisions?This book provides a clarifying perspective for those who know that metrics need to be developed but are unsure as to the steps to follow in developing and deploying them. It focuses on making sure that the metrics selected will guide people and processes in the direction the organization wants to go, and allow continual evaluation of success.Every highly effective organization is unique in some strategic way, and the metrics used should reflect these differences. Studying high performers can be useful from a learning standpoint, but simply adopting what someone else is doing is likely to take you off your track and put you on theirs. The concepts in this book will put you on the correct track and give you the tools to stay on it.

Prozess-Optimierung. Alle Facetten der Prozessorganisation Dieser Klassiker der modernen Prozessorganisation spannt den Bogen von den ablauforganisatorischen Wurzeln des Prozessmanagements bis zu den unternehmensübergreifenden Geschäftsprozessnetzwerken. Dabei werden die vielschichtigen Facetten des Managements von Geschäftsprozessen aufgegriffen, um die komplexen Wirkungen organisatorischer Eingriffe und Gestaltungsmaßnahmen aufzuzeigen. »Das Buch kann als Klassiker der Prozessorganisationstheorie gelten und sollte (…) nicht im Bücherregal fehlen.« In: Ex Libris, zur Vorauflage

This book constitutes the refereed proceedings of 12 international workshops held in Tallinn, Estonia, in conjunction with the 10th International Conference on Business Process Management, BPM 2012, in September 2012.The 12 workshops comprised Adaptive Case Management and Other Non-Workflow Approaches to BPM (ACM 2012), Business Process Design (BPD 2012), Business Process Intelligence (BPI 2012), Business Process Management and Social Software (BPMS2 2012), Data- and Artifact-Centric BPM (DAB 2012), Event-Driven Business Process Management (edBPM 2012), Empirical Research in Business Process Management (ER-BPM 2012), Process Model Collections (PMC 2012), Process-Aware Logistics Systems (PALS 2012), Reuse in Business Process Management (rBPM 2012), Security in Business Processes (SBP 2012), and Theory and Applications of Process Visualization (TAProViz 2012). The 56 revised full papers presented were carefully reviewed and selected from 141 submissions.

There has never been a Process Management manual like this. Process Management 26 Success Secrets is not about the ins and outs of Process Management. Instead, it answers the top 26 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Process Management best practice and standards details. Instead it introduces everything you want to know to be successful with Process Management. A quick look inside of the subjects covered: Necessary Steps to Business Process Management Definition, Smart Solutions from Fuego Business Process Management, Business Process Management Conference: Elevating BPM Practices to a Higher Level, The Many Uses of Business Process Management Software, What are Business Process Management Tools, Business Process Management and Business Process Automation Is There a Big Difference?, The Business Process Management Strategy That Matters, The Nature of Business Process Management, What Business Process Management Consulting Is all About, The Five Categories of Business Process Management, Business Process Management Solutions and Much More, Using BPM Tool for Effective Process Management Planning, The Three Strategies Involved in Developing a Business Process Management Solution, Process Management Processes, The Three Functional Types of Business Process Management Software, Business Process Management Consultant can Provide Critical Support to Companies, Business Process Management BPM and More, What Can Business Process Management Do For You?, Process Management A Brief Definition, process management software, What is business process management anyway? Well, it is simply a method of scheming and sustaining a, The Harmony of Knowledge and Process Management, The Benefits of Employing a Business Process Management System, Business Process Management and ITIL, The Two Aspects of Business Process Management Training, The Concept behind Business Process Management Tools, and much more...

Prozesse standardisieren und den Kunden nicht vergessen »Wenn Veränderung die einzige Konstante in den Unternehmen ist, dann sind Prozesse die einzige Konstante im Wandel.« Das Prozessmanagement ist ein facettenreiches Thema, das uns täglich begegnet und bei dem man sich permanent verbessern kann. Aus der Vielzahl von Aspekten, die dem Prozessmanagement innewohnen, konzentriert sich das vorliegende Buch auf Process Mass Customization, ein Konzept, das Kundenorientierung und Prozessstandardisierung integriert. Dabei wird gezeigt, wie sich die Bedeutung des Prozessmanagements aufgrund neuer Wettbewerbsbedingungen verändert hat, wie das Prozessmanagement im Hinblick auf die Anforderungen unternehmerischen Wandels gestaltet, wie ein gemeinsames Grundverständnis für die Systematik der Process Mass Customization geschaffen, wie das Konzept der Prozessstandardisierung konkret in der Praxis umgesetzt werden kann und wie die Implementierung inklusive der systematische Roll-out des Konzepts angegangen wird. Der Autor PD Dr. Werner Seidenschwarz ist Vorsitzender der Geschäftsführung der Seidenschwarz & Comp. GmbH, einem Beratungsunternehmen mit den Schwerpunkten Strategie, Innovation und Performancesteigerung und Lehrbeauftragter an international renommierten Universitäten.

Chapter 1 - Business Process Chapter 2 - Business Process Improvement Chapter 3 - Business Process Reengineering Chapter 4 - Demand Chain and GROW Model Chapter 5 - Integrated Business and Strategic Planning Chapter 6 - Lean Integration Chapter 7 - Process Modeling Chapter 8 - Product Management & Product Life Cycle Management Chapter 9 - Technology Lifecycle Chapter 10 - Planned Obsolescence and Product Differentiation Chapter 11 - G. E. Multi Factoral Analysis and Growth-share Matrix Chapter 12 - Product Manager Chapter 13 - Brand Management

Database Support for Workflow Management: The WIDE Project presents the results of the ESPRIT WIDE project on advanced database support for workflow management. The book discusses the state of the art in combining database management and workflow management technology, especially in the areas of transaction and exception management. This technology is complemented by a high-level conceptual workflow model and associated workflow application design methodology. In WIDE, advanced base technology is applied, like a distributed computing model based on the corba standard. The usability of the WIDE approach is documented in this book by a discussion of two real-world applications from the insurance and health care domains. Database Support for Workflow Management: The WIDE Project serves as an excellent reference, and may be used for advanced courses on database and workflow management systems.

Although physicians and hospitals are receiving incentives to use electronic health records (EHRs), there is little emphasis on workflow and process improvement by providers or vendors. As a result, many healthcare organizations end up with incomplete product specifications and poor adoption rates.Process Improvement with Electronic Health Records: A Stepwise Approach to Workflow and Process Management walks you through a ten-step approach for applying workflow and process management principles regardless of what stage your organization is in its EHR journey. Introducing workflow and process mapping as essential elements in healthcare improvement, it includes detailed guidance, helpful tools, and case studies in each chapter. It also: Compares EHR workflow and process management to other continuous quality improvement methodologies Highlights the processes that need to be addressed in EHR workflow and process redesign Describes the level of detail necessary for workflow and process mapping to be effective Explains how to create change agents and offers time-tested change management tools The book describes the process for getting stakeholders to create, document, and validate new workflows and processes. Using case studies to illustrate the unique requirements of health information technology (HIT) and EHR acquisition, this reference provides you with simple yet powerful tools along with step-by-step guidance for the effective use of workflow and process mapping within healthcare.

While classic data management focuses on the data itself, research on Business Processes also considers the context in which this data is generated and manipulated, namely the processes, users, and goals that this data serves. This provides the analysts a better perspective of the organizational needs centered around the data. As such, this research is of fundamental importance. Much of the success of database systems in the last decade is due to the beauty and elegance of the relational model and its declarative query languages, combined with a rich spectrum of underlying evaluation and optimization techniques, and efficient implementations. Much like the case for traditional database research, elegant modeling and rich underlying technology are likely to be highly beneficiary for the Business Process owners and their users; both can benefit from easy formulation and analysis of the processes. While there have been many important advances in this research in recent years, there is still much to be desired: specifically, there have been many works that focus on the processes behavior (flow), and many that focus on its data, but only very few works have dealt with both the state-of-the-art in a database approach to Business Process modeling and analysis, the progress towards a holistic flow-and-data framework for these tasks, and highlight the current gaps and research directions. Table of Contents: Introduction / Modeling / Querying Business Processes / Other Issues / Conclusion

Creating scientific workflow applications is a very challenging task due to the complexity of the distributed computing environments involved, the complex control and data flow requirements of scientific applications, and the lack of high-level languages and tools support. Particularly, sophisticated expertise in distributed computing is commonly required to determine the software entities to perform computations of workflow tasks, the computers on which workflow tasks are to be executed, the actual execution order of workflow tasks, and the data transfer between them.Qin and Fahringer present a novel workflow language called Abstract Workflow Description Language (AWDL) and the corresponding standards-based, knowledge-enabled tool support, which simplifies the development of scientific workflow applications. AWDL is an XML-based language for describing scientific workflow applications at a high level of abstraction. It is designed in a way that allows users to concentrate on specifying such workflow applications without dealing with either the complexity of distributed computing environments or any specific implementation technology. This research monograph is organized into five parts: overview, programming, optimization, synthesis, and conclusion, and is complemented by an appendix and an extensive reference list.The topics covered in this book will be of interest to both computer science researchers (e.g. in distributed programming, grid computing, or large-scale scientific applications) and domain scientists who need to apply workflow technologies in their work, as well as engineers who want to develop distributed and high-throughput workflow applications, languages and tools.