75 results on '"Bolton, Ruth N."'
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2. Innovating the Customer Experience
3. Jagdish Sheth: Heart of Marketing
4. Kollaborativer Konsum in der Sharing Economy – Motive, Aktivitäten und Ressourcen sowie Fähigkeiten von Akteuren
5. How papers get better before they get published
6. Service Timing: Designing and Executing Service in a Dynamic Environment
7. Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters
8. The Structure of Customer Complaint Behavior in the Airline Industry
9. Building long-term relationships between service organizations and customers
10. Designing satisfying service encounters: website versus store touchpoints
11. How customer experience management reconciles strategy differences between East and West
12. The Convergence of Sustainability and Marketing: Transforming Marketing to Respond to a New World
13. Recent Trends and Emerging Practices in Retailer Pricing
14. SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES
15. First steps to creating high impact theory in marketing
16. Member Retention and Donations in Nonprofit Service Organizations: The Balance Between Peer and Organizational Identification
17. The Long View on the Responsibilities of Business and Marketers
18. Commentary: future directions of the service discipline
19. Managing Customer Relationships
20. Recent Trends and Emerging Practices in Retailer Pricing
21. Relationship Marketing in Mass Markets
22. Linking Customer Satisfaction to Service Operations and Outcomes
23. WITHDRAWN: Responsible Research in Retailing: Is Your Research Really Useful?
24. Responsible Research in Retailing: Is Your Research Really Useful?
25. Customer Engagement Conceptualization and Conceptual Relationships
26. Harnessing Digital Disruption With Marketing Simulations
27. Customer experience challenges: bringing together digital, physical and social realms
28. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
29. Ruth N. Bolton: Autobiographical reflections
30. Managing Customer Relationships
31. Understanding Generation Y and their use of social media: a review and research agenda
32. Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
33. Relationship Characteristics and Cash Flow Variability
34. Comment: Customer Engagement
35. To JM on Its 75th Anniversary
36. Why Attachment Security Matters
37. Balancing Risk and Return in a Customer Portfolio
38. A Cross-National and Cross-Cultural Approach to Global Market Segmentation: An Application Using Consumers’ Perceived Service Quality
39. Opportunities for Innovation in the Delivery of Interactive Retail Services
40. Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision
41. Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision
42. Six strategies for competing through service: An agenda for future research
43. The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers
44. Invited Commentary—The Implications of “Big M” Marketing for Modeling Service and Relationships
45. Forward-Looking Focus
46. The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation
47. Linking Marketing to Financial Performance and Firm Value
48. The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research
49. An Empirical Analysis of Determinants of Retailer Pricing Strategy
50. Invited Commentaries on “Evolving to a New Dominant Logic for Marketing”
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