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This study explored dog owners’ concerns and experiences related to accessing veterinary healthcare during the COVID‐19 pandemic. Data were obtained through two cross‐sectional owner‐completed surveys conducted in May (first nationwide lockdown) and October 2020 and owner‐completed diaries (April‐November 2020). Diaries and relevant open‐ended survey questions were analysed qualitatively to identify themes. Survey responses concerning veterinary healthcare access were summarised and compared using chi‐square tests. During the initial months of the pandemic, veterinary healthcare availability worried 32.4% (n = 1431/4922) of respondents. However, between 23 March and 4 November 2020, 99.5% (n = 1794/1843) of those needing to contact a veterinarian managed to do so. Delays/cancellations of procedures affected 28.0% (n = 82/293) of dogs that owners planned to neuter and 34.2% (n = 460/1346) of dogs that owners intended to vaccinate. Qualitative themes included COVID‐19 safety precautions, availability of veterinary healthcare and the veterinarian‐client relationship. Veterinary healthcare availability concerned many owners during the COVID‐19 pandemic. Access to veterinary healthcare for emergencies remained largely available, but prophylactic treatments were delayed for some dogs.