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Office automation (OA) can be a major contributor to an organization's success, or it can be a major drain with few benefits. Because of its experience in introducing new technologies to the organization, MIS management can help guide the implementation of office technologies. This article describes 10 common pitfalls in implementing OA and explains how to avoid them in order to help organizations reap its substantial benefits.

When times get tough, are we more likely to sell off equipment or lay off employees? Some managers may be surprised to learn that regarding their personnel as a more liquid asset than their equipment may mean big trouble in the corporate world of the future.

Designing reliable, flexible user interfaces can be more of a challenge than it first appears to be. To provide a system that can be used by many and still be responsive to individual needs is an elusive goal. This column discusses the real need that exists today for a truly user-friendly interface.

A support infrastructure can make or break the user interface, whether the user is an individual, a group collaborating informally, a formal organization, or more than one organization. Education and training are key elements of that support infrastructure as are consulting, technical, and user peer support.

Computers are transforming the workplace as users discover Innovative ways to put their power to work. To effectively manage their employees, managers must understand - and exploit - all facets of the user Interface.

Communication problems are more widespread than we think. It's time to realize why MIS management, users, and vendors use the same words but fail to reach common ground.