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1. Chapter 9: More than a piece of paper.

2. Crisis Communication and Recovery for the Tourism Industry: Lessons from the 2001 Foot and Mouth Disease Outbreak in the United Kingdom.

3. GENERIC PRACTICE ISSUES: Community Care in Practice: Social Work in Primary Health Care.

4. Chapter 1: How the press works.

5. PART I: Elections and Mandates: Chapter 4: The Independence of Elections.

6. Chapter 14: Mediation.

7. Part III: Strategies for social inclusion: Chapter 13: The Internet, other 'nets' and healthcare.

8. Chapter 17: Putting together a critical analysis.

9. A Local Reading of a Global Disaster: Some Lessons on Tourism Management from an Annus Horribilis in South West England.

10. Dusé Mohamed Ali.

11. Chapter 9: Constraints on journalists.

12. Chapter 17: Learning in the Isles.

13. Chapter 1: Connecting policy and practice.

14. Chapter 14: Emotions, boundaries and medical care.

15. Chapter 2: Health promotion Rhetoric and reality.

16. Chapter 6: Managing monopolies.

17. Part III: Strategies for social inclusion: Chapter 11: Managing the cyberspace divide.

18. Chapter 6: THE SOCIO-LIBERAL APPROACH TO CRIMINAL POLICY.

19. Chapter 25: GLF: 25 years on.

20. Part I: FRAMING THE ISSUES: 1980s Decisions; 1990s Consequences.

21. FURTHER READING.

22. CILT -- The Centre for Information on Language Teaching and Research.

23. Making social work news.

24. ACKNOWLEDGEMENTS.