9 results on '"Einwiller, Sabine A."'
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2. Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions
3. An exploratory study on content and style as driving factors facilitating dialogic communication between corporations and publics on social media in China
4. When CSR-based identification backfires: Testing the effects of CSR-related negative publicity
5. An empirical study on how webcare mitigates complainants’ failure attributions and negative word-of-mouth
6. Believe me, I am one of you! The role of common group affiliation in crisis communication
7. Handling complaints on social network sites – An analysis of complaints and complaint responses on Facebook and Twitter pages of large US companies
8. Countering accusations with inoculation: The moderating role of consumer-company identification
9. When Small Means Comfortable: Relations Between Product Attributes in Two-Sided Advertising
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