Search

Introduction The centralization process of the Document Supplies Services (DSS) started in 2008. During the process a restructuring of the tasks performed by the staff was made. This centralization allowed the library staff to diversify their work and invest this time in other projects that were being starting (training plan, social networks, Infosalut.com, etc.). Objective The objective of this centralization was to democratize and centralize the access and most relevant information management at a single point available both on the Bibliosalut webpage and the linksource tools on the different databases. Method We decided to use the management system GTBib-SOD, a form to requests documents was integrated in a linkresolver and different procedure were created to manage the different tasks related with de DSS, to divide the work and establishing different timetables to attend this service, thanks to that the library staff were not all their journey dedicated to this service. Results Request time during 2018 was of 1.05 days for users request documents, and 0,06 for libraries request documents. Thanks to a satisfaction survey in 2015, we know that this service is greatly appreciated by the users, since the score obtained was 8.81. The number of requests was raising constantly until 2016, then started to decrease significantly in 2017. Conclusion The timetable made to manage the DSS allowed the staff not to work all the time on this service, and dedicate more time to other tasks. During 2018, the response time during 1.39 days for positive response to the users; and 0.08 days for other libraries. We think that this proves that, thanks to good time management, it is possible to coordinate this service correctly, and in this way, diversify tasks of the virtual library staff.

The use of reliable data from scientific literature through models close to evidence-based clinical practice are basic to foreseeing the consequences of clinical decisions in contexts of uncertainty. To take informed decisions it is needed to have the ability to to recover, analyze and critically judge the quality of sou rces and evaluate the levels of scientific evidence for later application. This process can be either endangered or enhanced by several factors. The aims of this paper are to analyze the key aspects in which librarians influence the integration of scientific evidence in clinical practice and to discusse on the role that health libraries should have. A literature review was conducted using MEDLINE, Embase, CINAHL and LISA. Review articles and original research aimed to study the role of health librarians in improving the integration of scientific evidence in clinical practice have been analyzed. Works related to critical thinking, clinical decissions processes and library services have been taken into consideration as well. Several organizational and individual factors act as barriers to informed clinical decision making, as lack of time for reading and implementationof the results, lack of skills or experience in searching for information, lack of training or participation in projects of research, etc. If several interventions are combined, including active and continued training by health librarians, it can help improve the weaknessess. The evidence shows that excellence in informed clinical decision-making requires well trained health professionals to conduct a search for effective information and to evalua te critically the results. Librarians can contribute to this process and, consequently, improve patient attention through team work with health professionals. This scenario raises the need to expand the training of librarians and redefine library tasks and services to other disciplines.

[Resumen] Introducción: En 2008 se puso en funcionamiento el Servicio de Obtención de Documentos de la Biblioteca Virtual de Ciencias de la Salud de las Islas Baleares (Bibliosalut). Durante el proceso de organización de este servicio se realizó una reestructuración de las diferentes tareas del personal, lo que permitió diversificar su trabajo y que pudiese invertir el tiempo en otros proyectos que se iban poniendo en marcha: formación, difusión a través de redes sociales, Infosalut.com, etc. Objetivo: El objetivo era crear un nuevo Servicio de Obtención de Documentos centralizado y accesible a todos los profesionales del Sistema Sanitario Público de las Islas Baleares, optimizando, en la medida de lo posible, el tiempo del personal destinado al desempeño de dicho servicio. Métodos: Se decidió utilizar para la gestión del SOD el GTBib-SOD, se integró el formulario de petición de documentos en el resolvedor de enlaces y se elaboraron diferentes procedimientos para la realización de las tareas relacionadas con el SOD, dividiéndose el trabajo y estableciendo horarios de atención a este servicio, gracias a lo cual el personal de la biblioteca no estaba toda la jornada laboral dedicado a este servicio. Resultados: El tiempo de respuesta durante 2018 fue de 1,05 días para las peticiones de documentos de los usuarios y de 0,06 días para los documentos servidos a otras bibliotecas. El SOD es un servicio muy apreciado por los usuarios, como se pudo constatar a través de una encuesta realizada en 2015, en la que se obtuvo una puntuación de 8,81. El número de peticiones de documentos fue aumentando constantemente hasta 2016, empezando a disminuir significativamente en 2017. Conclusión: Varios factores podrían justificar la reciente bajada de peticiones de documentos: el aumento de artículos disponibles en Open Access; una mejora en la configuración del resolvedor de enlaces; y la sospecha de que haya usuarios que estén accediendo a recursos englobados en el movimiento Black Open Access. La organización del tiempo que se ha hecho para poder gestionar el SOD ha permitido que el personal no esté al 100% dedicado a este servicio y pueda dedicarlo a otros proyectos., [Abstract] Introduction: The centralization process of the Document Supplies Services (DSS) started in 2008. During the process a restructuring of the tasks performed by the staff was made. This centralization allowed the library staff to diversify their work and invest this time in other projects that were being starting (training plan, social networks, Infosalut.com, etc.). Objective: The objective of this centralization was to democratize and centralize the access and most relevant information management at a single point available both on the Bibliosalut webpage and the linksource tools on the different databases. Method: We decided to use the management system GTBib-SOD, a form to requests documents was integrated in a linkresolver and different procedure were created to manage the different tasks related with de DSS, to divide the work and establishing different timetables to attend this service, thanks to that the library staff were not all their journey dedicated to this service. Results: Request time during 2018 was of 1.05 days for users request documents, and 0,06 for libraries request documents. Thanks to a satisfaction survey in 2015, we know that this service is greatly appreciated by the users, since the score obtained was 8.81. The number of requests was raising constantly until 2016, then started to decrease significantly in 2017. Conclusion: The timetable made to manage the DSS allowed the staff not to work all the time on this service, and dedicate more time to other tasks. During 2018, the response time during 1.39 days for positive response to the users; and 0.08 days for other libraries. We think that this proves that, thanks to good time management, it is possible to coordinate this service correctly, and in this way, diversify tasks of the virtual library staff.

Indicadors de qualitat; Biblioteques; Ciències de la salut Indicadores de calidad; Bibliotecas; Ciencias de la salud Quality indicators; Libraries; Health Sciences Este documento trabajo de colaboración desarrollado por el grupo de calidad de la Red de Bibliotecas Virtuales de Salud (REBISALUD) cuyo objetivo es desarrollar una propuesta de indicadores para medir y evaluar la actividad y servicios que prestan las bibliotecas virtuales de las diferentes CCAA. Estos indicadores han de permitirnos entender de una manera objetiva la forma de funcionar de los diferentes servicios prestados por las bibliotecas, así como facilitar la comparación entre ellas para poder aprender de las BBVV mejores.

Normally users of a virtual health library have different professional profiles (physicians, nurses, pharmacists...) and/or they are from different specialties (Primary Health Care, Internal Medicine, Oncology...). This poster shows the experience of the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) of creating thematic web portals, which aims is to improve the experience of our users to browse and query to information resources and services of the virtual library and to increase its use. Different information resources that Bibliosalut offers were selected for each thematic web portals, according to the interest and frequency of use that they may have for users of professional profiles. From the backend of the Bibliosalut Content Management System (Joomla), the necessary modules were created to present the selected information in various thematic web portals: featured resources, e-journals and e-books of each specialty that are available in the virtual library, journals of each specialty with impact factor ISI, clinical practice guidelines, useful links, etc., as well as featured information of library services, such as training courses from the Users Training Service of Bibliosalut aimed at specific groups. Nowadays, we are working to offer more thematic web portals of others specialties to Bibliosalut users and in the future we are going to evaluate their satisfaction about the usefulness of creating these thematic web portals. The result is a bilingual website (Catalan and Spanish), which consists of a main home page (www.bibliosalut.com) with a sort of thematic home pages, and customized URLs depending on the specialty or the professional profile of the users of the virtual library (e.g. Bibliosalut for Primary Health Care professionals: www.bibliosalut.com/ap). In addition, it includes several sections with information resources (data bases, e-journals, e-books, and the like) available for each specialty in Bibliosalut. We believe that the presentation of information in a virtual health library, highlighting the most useful resources and the most used by professionals who have a specific profile or a specific specialty, will help the usability of the web, it will improve the experience of our users to browse and it will increase/promote the use of information resources and services of Bibliosalut.

Libraries, Medical; Library Administration; Library Survey Biblioteques de ciències de la salut; Administració bibliotecària; Enquestes de biblioteca Bibliotecas de ciencias de la salud; Administración bibliotecaria; Encuestas de biblioteca This is a cooperation project whereby the group of eHealth library members of Rebisalud (eHealth Libraries Network – http://www.rebisalud.org) have developed a core set of quality indicators to measure and evaluate the services provided by the newly implemented eHealth libraries in Spain. This core set will help us to understand objectively the functioning of the different services provided by the libraries, as well as to facilitate the comparison of our libraries to learn from each other in order to improve our services. Aquest és un projecte de cooperació mitjançant el qual el grup de biblioteques virtuals de salut de Rebisalud (Xarxa de Biblioteques de salut en línia - http://www.rebisalud.org) ha desenvolupat un conjunt bàsic d'indicadors de qualitat per mesurar i avaluar els serveis prestats per les biblioteques virtuals de salut de nova implantació a Espanya. Aquest conjunt bàsic ens ajudarà a comprendre objectivament el funcionament dels diferents serveis prestats per les biblioteques, així com per facilitar la comparació de les nostres biblioteques per aprendre els uns dels altres per tal de millorar els nostres serveis. Este es un proyecto de cooperación mediante el cual el grupo de bibliotecas virtuales de salud de Rebisalud (Red de Bibliotecas de salud en línea - http://www.rebisalud.org) ha desarrollado un conjunto básico de indicadores de calidad para medir y evaluar los servicios prestados por las bibliotecas virtuales de salud de nueva implantación en España. Este conjunto básico nos ayudará a comprender objetivamente el funcionamiento de los diferentes servicios prestados por las bibliotecas, así como para facilitar la comparación de nuestras bibliotecas para aprender unos de otros con el fin de mejorar nuestros servicios.

Introduction: Infosalut (http://www.infosalut.com) is a new service from the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut). Its aim is to spread amongst the professionals of the public health system of the Balearic Islands the information generated by the system itself, and to give visibility to the work of the organization. Methods: Infosalut started with the creation of a website to promote and give visibility to the information generated by the Public Health System of the Balearic Islands. This is divided into two major sections: news and training agenda, and also has a section that collects all the daily information about the official worldwide health days. This new website was created with Joomla content management system, with a multilingual (Spanish and Catalan) and journalistic template with a mobile version that responds to the needs of the content presentation. From there, the library team produced manuals and procedures on how to collect and manage the susceptible information to appear in Infosalut. At the same time, the Bibliosalut team designed a system to disseminate the Infosalut contents. The result was the creation of Infosalut profiles in the most important social networks and a subscription newsletter. Results: The result is a web portal that manages the institution information, through a news section, classified into thematic categories, which are subdivided into: training, research and innovation, health management, public health, pharmacy and scholarship grants and awards. There is also, a training agenda, where we have included all the interesting activities for the public health system professionals in the Balearic Islands. However, the best result is the integration of the virtual library into the institution through a direct collaboration with users and those responsible for the different institution services, who publish their news on Infosalut. Conclusions: Infosalut is a broadcasting and communication channel, which uses the best technology and design available, and is extremely useful for all the workers in the Public Health System of the Balearic Islands. The work done by Bibliosalut librarians in creating and maintaining this new service demonstrates their great ability to innovate and respond to the information needs of the institution they serve, as well as the easy integration and the collaboration work with the users. In conclusion, this experience readily shows how the librarian can add value to the institution information management.

This paper entitled "Survey Document Supply Service (SOD) by 2014 Bibliosalut evaluation system GTBib-SOD" explains the experience of using the evaluation system GTBib-SOD provides for a survey of automated users . To do this, the need for this study in the Virtual Library of Health Sciences of the Balearic Islands, who participated in the project, which were the targets and where regulation is based is justified. The study continues to show in detail the details of the work, focusing on the technology used, the advantages of using an automated system to manage the survey and proposals for improvement. All this in parallel with the presentation of the results from the survey in terms of Virtual Library.

Infosalut (http://www.infosalut.com) is the new service of the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut). The main aim of Infosalut is to disseminate the information of the Balearic Islands Health System, amongst the health professionals. Also, this new service wants to make the work that the company is doing visible abroad. With this aim in mind the result is a web page, divided into two parts: news and training agenda. The roles of the librarian are changing, and also in specialised libraries. As a consequence, Infosalut is an example of knowledge management in organisations, make by librarians.

Gestió del coneixement; Tecnologies de la informació i la comunicació (TIC); Biblioteques virtuals de ciències de la salut Knowledge management; Information technologies; Virtual Health Sciences Libraries Gestión del conocimiento; Tecnologías de la información y la comunicación (TIC); Bibliotecas virtuales de ciencias de la salud Es presenta Infosalut (http://www.infosalut.com ), un nou servei de la Biblioteca Virtual de Ciències de la Salut de les Illes Balears (Bibliosalut) que té com a objectiu principal difondre entre els professionals del Sistema Sanitari Públic de les Illes Balears la informació que es genera al propi sistema, així com donar visibilitat del que s'està fent a l'organització.

[Resumen] Introducción: El objetivo de este póster es mostrar el avance en la gestión de estadísticas de la Biblioteca Virtual de Ciencias de la Salud de las Illes Balears (Bibliosalut). En un momento de crisis económica, se vuelve esencial trabajar para conseguir mayor visibilidad y transparencia del trabajo realizado. En esta línea, Bibliosalut lleva tiempo trabajando en la evaluación de las estadísticas de los recursos electrónicos contratados. A partir de aquí, se ha avanzado en la gestión de datos estadísticos, para la creación y mejora de indicadores de calidad, que nos permitan evaluar la gestión de los servicios prestados y avanzar en la mejora continua. Material y métodos: En primer lugar se revisaron cuáles eran los datos que se recogían hasta el momento y, una vez estudiados, se llegó a ciertas conclusiones sobre cómo administrarlos mejor. En segundo lugar se analizaron pormenorizadamente las tareas realizadas por el equipo de la biblioteca: desde la gestión de la colección hasta la administración de los recursos electrónicos, pasando por el análisis del trabajo realizado en cada uno de los servicios que presta la biblioteca. Una vez delimitados los datos estadísticos que por su importancia interesaba recoger, se estableció un procedimiento sistemático de recogida de datos. Finalmente se estudió la manera de comunicar los datos recogidos, pensando en una visualización útil, tanto para los usuarios como para los órganos de los que depende la biblioteca. A partir de aquí, la forma de gestionar las estadísticas de Bibliosalut cambió por completo. Todo este trabajo se realizó basándose en criterios de eficiencia, para optimizar y maximizar la gestión de todos los recursos y servicios. Resultados y conclusiones: Las bibliotecas virtuales siempre han mostrado interés en la recogida de los datos estadísticos que conciernen a su colección de recursos electrónicos. Hay mucho más trabajo detrás de una biblioteca virtual del que puede apreciarse mediante las estadísticas sobre el uso de sus recursos electrónicos. A partir de esta comunicación se quiere hacer hincapié en la necesidad de recoger todos los indicadores necesarios para dar visibilidad al trabajo realizado en la prestación de servicios. Por último se pretende destacar la necesidad e importancia de cambiar las viejas formas de comunicación de las estadísticas, como pueden ser las memorias, los informes internos, etc., por un nuevo concepto de datos abiertos y actualizados constantemente., [Abstract] Introduction: The objective of this poster is to show the progress in the management of statistics Virtual Library of Health Sciences of the Balearic Islands (Bibliosalut). In a time of economic crisis, it becomes essential to work for greater visibility and transparency of the work done. In this line, Bibliosalut takes time working on the evaluation of the statistics of electronic resources employed. From here, progress has been made in the management of statistical data for the creation and improvement of quality indicators that allow us to evaluate the management of services and advance continuous improvement. Material and methods: First, we reviewed what were the data collected so far and once studied, came to certain conclusions about how to manage them better. From collection management, to managing electronic resources, through the analysis of work done in each of the services provided by the library: Second, the tasks performed by the computer in the library are analyzed in detail. Once defined the statistics collect interest because of its importance, a systematic data collection procedure was established. Finally, we studied how to communicate the collected data, considering a useful visualization for both users and organs upon which the library. From here, the way to manage stats Bibliosalut changed completely. All this work was made based on criteria of efficiency, to optimize and maximize the management of all resources and services. Results and conclusions: Virtual libraries have always been interested in collecting statistical data concerning your collection of electronic resources. There is much more work behind a virtual library that can be seen by the statistics on the use of its electronic resources. From this communication is to emphasize the need to collect all the necessary indicators to give visibility to the work done in providing services. Finally, to stress the need and importance of changing the old ways of communication of statistics, such as reports, internal reports, etc., for a new concept of open data and constantly updated.

Any library objective is to provide access to information to the users. In the case of science libraries we must be aware of the scientific production of our users too. The Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) has been active in social networks from 2012. From the beginning we wanted to disseminate research production of the Balearic Public Health Service, this is why we created the hashtag #PublicaSalutIB. With this tag we wanted to give to any user the option to use it. In order to detect published articles Bibliosalut we created some RSS in the following databases and platforms: Pubmed, CINAHL, Embase.com and Web of Science. Searches are also performed manually in databases that do not have the option of RSS. Information is broadcast on Twitter, Facebook and Google+, an email is also sent to the authors to inform the dissemination has been made. Many of the authors inform to Bibliosalut they publish a document. This service improves the user-library relationship as the authors know the usefulness of this work and gives visibility of our researchers work. In nearly two years over 600 documents have been disseminate.

The development of information and communication technologies brings with it radical changes in the functioning of health sciences libraries. These changes often imply the appearance of new models of libraries, from face to face to virtual. The need to adapt to new times and new ways of working with users is a constant challenge for information and documentation professional, who, now more than ever needs to be continually updated in the application of information technologies to library services. In this communication we present the experience of the technology evolution in the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut), which was created in 2003, where a small team of enthusiastic and dedicated professionals, work daily with the aim of constant technology improvement and the corresponding improvement of the services given to the users. These librarian skills have brought with them a transformation in the relationship between the library and the users, who are now more independent, with the possibility of autonomy and self-learning. With this presentation we want to paint the new vision of how librarians work in these ever-evolving times.

[Resumen] Introducción: Desde 2012 la actividad de la Biblioteca Virtual de Ciencias de la Salud de las Illes Balears (Bibliosalut) en las redes sociales ha ido en aumento. Por este motivo decidimos analizar diversas herramientas para mejorar la difusión y el uso de estas redes sociales, además de crear un plan social media en el que reflejar aquellos contenidos que difundimos, a quién seguimos, de quién compartimos información y a quién queremos dirigirnos. Material y métodos: Analizamos dónde queríamos hacer difusión de información útil para nuestros usuarios. Empezamos en Facebook, Twitter y Flickr. Más adelante añadimos Slideshare y Google+. Para cada una de estas redes estudiamos de qué hacer difusión. Creamos una serie de hashtags: #PublicaSalutIB, para difusión de la producción científica de los profesionales del sistema sanitario de las Illes Balears; #FormacioBibliosalut, para todo lo relacionado con formación dirigida a nuestros usuarios y realizada por Bibliosalut; #Bibliosalut para mencionar la biblioteca virtual. ¿Qué publicamos? Como criterio principal establecimos que la información debía tener relación directa con los recursos de Bibliosalut y ser potencialmente interesante para nuestros usuarios. ¿A quién seguir? Priorizamos centros dependientes del sistema sanitario público de las Illes Balears, otras bibliotecas/bibliotecarios, empresas suministradoras, sociedades profesionales, revistas, bases de datos, etc. ¿Quién queremos que nos siga? Usuarios potenciales de Bibliosalut, otras bibliotecas/bibliotecarios, centros pertenecientes al sistema sanitario público de las Illes Balears, etc. Debido al incremento de la actividad, tuvimos que hacer un análisis de herramientas que nos ayudasen a programar la difusión de noticias. La que más se ajustaba a nuestras necesidades fue Hootsuite. Gracias a este instrumento podemos programar los envíos en las diferentes redes donde tenemos presencia. Otras herramientas que nos ayudan en nuestro día a día son: Feedly, Right Inbox, Tagxedo y Piktochart. Conclusiones: Para llevar a cabo una buena gestión de las redes sociales se deben utilizar herramientas que ayuden a realizar un trabajo eficiente, creando un plan social media para realizar una difusión eficaz que llegue a los usuarios y ayude en el objetivo principal de cualquier biblioteca: la difusión de la información., [Abstract] Introduction: Since 2012 Bibliosalut (Virtual Health Sciences Library of the Balearic Islands) activity in social networks has been increasing. For this reason we decided to analyze different tools to enhance the dissemination and use of these social networks, besides creating a social media plan that reflect content that we broadcast, whom we follow, who we share information and to whom we want to go. Material and methodology: We analyzed where we wanted to make diffusion of useful information for our users. We started on Facebook, Twitter and Flickr. Later we add Slideshare and Google+. For each of these networks we studied about what to do outreach. We created a series of hashtags: #PublicaSalutIB for dissemination of scientific production of health care professionals in the Balearic Islands; #FormacioBibliosalut for everything related to training for our users and by Bibliosalut; #Bibliosalut to mention the library virtual. What do we publish? As the main criterion we established that the information had to have direct relationship with Bibliosalut resources, and potentially interesting for our users. Who to follow? Prioritize centers under the public health system in the Balearic Islands, other libraries / librarians, supply companies, professional societies, journals, databases, etc… By whom we want to be followed? Bibliosalut potential users, other libraries / librarians, institutions in the public health system of the Balearic Islands, etc… Due to increased activity, we had to make an analysis tool that would help us to schedule news to be shared. The one that suited our needs was Hootsuite. With this instrument we can schedule shipments on different networks were we have presence. Other tools that help us in our day to day are: Feedly, Right Inbox, Tagxedo, Piktochart, Wordle, Brick it, etc. Conclusions: To carry out good management of social networking, tools should be used to help make efficient work, creating a social media plan for effective dissemination to reach users and help in the main purpose of any library: broadcast information.

[Resumen] Se describe la situación actual de la Biblioteca Virtual de Ciencias de la Salud de las Islas Baleares (Bibliosalut), como unidad de información que da servicio a los profesionales del sistema sanitario público de la Comunidad Autónoma de las Islas Baleares. Se repasa su evolución a lo largo de su primera década de existencia, así como su estructura organizativa, recursos bibliográficos, servicios y proyectos en desarrollo., [Abstract] This work presents the current situation of the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut), as an information unit for the professionals of the public health service of the Balearic Islands. Its evolution in its first decade, the organizational structure, bibliographic resources, services and projects in progress are some of the subjects of this article.

[Resumen] Introducción: Un hecho latente en el mundo de los sistemas avanzados de recuperación de la información (buscadores, metabuscadores, bases de datos, etc.) es la aparición de nuevos recursos, aparentemente con una gran utilidad para la búsqueda de información científica, que se encuentran gratuitamente en la red. El trabajo diario de los profesionales de la documentación deja poco tiempo para la evaluación de recursos y lleva a que, en numerosas ocasiones, se utilicen e incluso recomienden recursos de los que no se ha podido analizar en profundidad su funcionamiento y sus criterios de selección de contenido. Por ello el presente estudio tiene como objetivo analizar algunos de los buscadores especializados en ciencias de la salud accesibles de forma gratuita a través de Internet, para cerciorar su calidad y saber cuáles ofrecen mejores resultados. Material y método: El estudio parte de una selección de los buscadores on-line gratuitos especializados en ciencias de la salud, tanto a nivel nacional como internacional. Posteriormente se realizaron diversas búsquedas bibliográficas para conocer el estado de la cuestión: unas centradas en los sistemas avanzados de recuperación de la información, sus características, funcionalidades y novedades técnicas, y otras focalizadas en la obtención de estudios de evaluación sobre otros buscadores de ciencias de la salud y multidisciplinares. A continuación se creó un listado de características a evaluar, tanto funcionales como formales. Finalmente se compararon cada uno de los buscadores en función de estas características, obteniendo así una visión global de cuáles ofrecen más prestaciones y realizan una búsqueda más íntegra y veraz. Resultados: Tras el análisis de cada uno de los recursos, se obtuvo una visión real de las prestaciones técnicas de cada buscador, que nos permite saber si se trata realmente de un recurso pertinente para la obtención de información fidedigna sobre salud en la web Conclusiones: En definitiva, esperamos que este estudio sirva para aportar conocimientos objetivos sobre las funcionalidades de los buscadores especializados en ciencias de la salud y facilite su elección entre el amplio abanico de posibilidades., [Abstract] Introduction: A fact latent in the world of advanced information retrieval (search engines, metasearch engines, databases, etc..) Is the appearance of new resources, apparently with a great utility for scientific information search, which are free on the network. The daily work of librarians leaves little time for the evaluation of resources this means that on numerous occasions, we even recommend using resources that have not been able to analyze in detail its operation and selection criteria content. Therefore this study is to analyze some of the specialized search engines in health sciences freely accessible through Internet, to ensure its quality and know which ones offer the best results. Materials and methods: This study begins with a selection of free online search engine specializing in health sciences, both nationally and internationally. Subsequently various literature searches were conducted to ascertain the state of affairs: a focus on advanced systems of information retrieval, features, functionality and technical developments, and others focused on obtaining other evaluation studies on science seekers multidisciplinary health. Below is a list of features created to evaluate both functional and formal. Finally, comparing each of the search engines based on these characteristics, thus obtaining an overview of which offer more features and make a more complete and accurate search. Results: After analyzing each of the resources, we obtained a real insight into the technical performance of each search engine, which lets us know if this really is a relevant resource for obtaining reliable health information on the web Conclusions: Ultimately, we hope this study will serve to provide objective knowledge about the functionality of search engines specializing in health sciences and facilitate their choice from a wide range of possibilities.

[Resumen] Introducción: La Biblioteca Virtual de Ciencias de la Salud de las Illes Balears (Bibliosalut) da servicio a los profesionales del sistema sanitario público, facilitando información científica relevante, mediante las nuevas tecnologías de la información y la comunicación. La web de Bibliosalut resulta la principal vía de comunicación con sus usuarios, además de funcionar como plataforma de acceso a los diferentes recursos y servicios. Se plantea la necesidad de realizar una reconceptualización de la web de Bibliosalut, que implique nueva imagen, nuevos contenidos, nueva estructura y nuevos servicios, respondiendo a las tendencias actuales en la web. Material y método: Se realizó un replanteamiento de la estructura de la web, intentando agrupar las diferentes secciones de una manera lógica y proporcionando un acceso rápido a las herramientas más utilizadas por los usuarios de la biblioteca. Se cambió el HTML estático por la web dinámica y Joomla! se convirtió en la nueva herramienta para la gestión de los contenidos de Bibliosalut, permitiendo la aplicación del nuevo diseño y estructura del portal. Las razones que llevaron a la elección de este gestor de contenidos Open Source fueron su simple proceso de instalación, su fácil configuración y organización del contenido en la consola de administración, su clara separación entre el área pública y el área de administración y su amplia oferta de plantillas, componentes y módulos para el desarrollo de nuevas funcionalidades. Resultados: El resultado del proyecto es un portal estructurado en siete grandes apartados que dan acceso a los principales recursos que ofrece la Biblioteca: bases de datos, revistas electrónicas, libros, otros recursos electrónicos, servicios bibliotecarios e información sobre la Biblioteca Virtual. Además de la nueva estructura, se crea un nuevo servicio de atención al usuario, se integra el catálogo colectivo autonómico de bibliotecas de ciencias de la salud, elaborado con PMB, y se conecta con el sistema de validación de Athens para facilitar el acceso remoto a los recursos de suscripción. Conclusiones: El nuevo portal de Bibliosalut permite un acceso más rápido a los recursos, una oferta informativa más amplia y la creación de servicios personalizados. Además, supone un punto de partida para la creación de nuevos contenidos, nuevos productos y flujos de comunicación. Asimismo, este cambio de filosofía va acompañado de una mayor presencia en la red, a través de la participación en herramientas 2.0., [Abstract] Introduction The Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) serves the public health system professionals by providing relevant scientific information through new information and communication technologies. The Bibliosalut's platform is the primary way of communication with its users, and works as a platform for access to various resources and services. This raises the need for a Bibliosalut’s platform reconceptualization. It involves new look, new content, new structure and services, responding to new trends on the web. Materials and methods We conducted a reassessment of the platform's structure, trying to combine the different sections in a logical manner and provide quick access to frequently used tools for library users. Static HTML changed into dynamic web and Joomla! became the new tool for managing the contents of the Virtual Library, allowing the application of the portal's new design and structure. The reasons that led to the choice of this open source content management system were its simple installation process, its simple configuration and content organization in the management console, its clear separation between public area and the area of administration and its wide range of templates, components and modules for the development of new applications. Results The project's result is a platform structured in seven main sections which give access to the main resources of the Virtual Library: databases, electronic journals, books and other electronic resources, library services and information about the Virtual Library. In addition to the new structure, we create a helpdesk service, we integrate the regional union catalogue of health science libraries made with PMB, and we connect to the Athens validation system to facilitate remote access to subscription resources. Conclusions The new Bibliosalut’s platform allows faster access to resources, a broader range of information and the creation of personalized services. In addition, this new tool is a starting point for creating new content, new products and communication flows. Likewise, this change in philosophy is accompanied by a greater online presence through the participation of Virtual Library in 2.0 tools.

[Resumen] Introducción: La formación de usuarios es indiscutiblemente uno de los servicios básicos de toda biblioteca, puesto que responde a una necesidad imperante en la mayoría de usuarios. En el caso concreto de las bibliotecas de ciencias de la salud esta necesidad se hace aún más expresa, dada la poca formación en interrogación de bases de datos y consulta de fuentes de información científica de la mayoría de usuarios a lo largo de todo su recorrido académico. Por ello desde la Biblioteca Virtual de Ciencias de la Salud de las Illes Balears siempre se ha apostado por la formación, ofreciendo cursos en colaboración con la Escuela de Administración Pública de las Illes Balears (EBAP). Aún así, en el año 2009 se quiso dar un salto cualitativo y cuantitativo en este servicio con la creación de un plan de formación gestionado directamente por la Biblioteca Virtual. Material y método: La organización del Plan de formación de documentación en ciencias de la salud 2009-2010 partió del análisis de las deficiencias del plan de formación anterior, así como del estudio de necesidades formativas de los profesionales sanitarios diplomados y licenciados que trabajan en el Sistema Sanitario Público de las Illes Balears. A raíz de este análisis previo, se estableció el objetivo principal del plan y se consensuaron posteriormente entre el equipo de la biblioteca todos los aspectos relevantes a la organización y gestión de las acciones formativas, tales como: los temas tratados, la duración, la ubicación, el profesorado, el calendario de formación y el método docente. Una vez concretados dichos aspectos, cada una de las acciones formativas fue acreditada a través de la Comisión de Formación Continuada de las Profesiones Sanitarias de las Illes Baleares. Finalizado el plan, se evaluó la satisfacción de los alumnos y docentes a través un cuestionario, y se compararon con los datos disponibles del plan de formación anterior. Resultados: Dentro del plan de formación 2009-2010 de la Biblioteca Virtual se realizaron un total de 28 cursos y 24 sesiones, con más de 500 asistentes y más de 100 horas de docencia impartidas. Conclusiones: En conclusión y gracias a los resultados expuestos anteriormente podemos afirmar que se ha contribuido a la formación de los profesionales sanitarios de las Illes Baleares en el uso de las nuevas tecnologías de la información y obtención de documentación científica, ayudando así a satisfacer sus necesidades de información. El balance es muy positivo y se espera poder continuar gestionando directamente este servicio, incluyendo como mejora actividades de e-learning. [Abstract] Introduction: User education is arguably one of the basic services of any library, since it responds to a pressing need for most users. In the case of health sciences libraries this need is even more explicit, given the little training in interrogation of databases and reference to sources of scientific information for most users throughout their academic journey. Therefore, from the Virtual Health Sciences of the Balearic Islands has always bet on training, offering courses in collaboration with the School of Public Administration of the Illes Balears (EBAP). Still, in 2009 was to give a qualitative and quantitative in this service by creating a training plan directly managed by the Virtual Library. Materials and methods: The organization of the training plan for documentation in health sciences 2009-2010 started from the analysis of the shortcomings of previous training plan, and the study of training needs of graduates and licensed health professionals working in the Balearic Islands Health Public System. Following this preliminary analysis, we established the primary objective of the plan and subsequently agreed on between the team of the library all relevant aspects of the organization and management of training activities, such as the topics covered, duration, location, staff, schedule training and teaching method. Once concretized these aspects, each of the training was accredited through the Balearic Islands Commission of Continuing Education of Health Professions. Once the plan is evaluated satisfaction of students and teachers through a questionnaire, and compared with available data from previous training plan. Results: Within the training plan 2009-2010 of the Virtual Library, a total of 28 courses and 24 sessions, with over 500 attendees and over 100 hours of instruction given. Conclusions: In conclusion from the results discussed above we can say that has contributed to the training of health professionals in the Balearic Islands in the use of new technologies and obtaining information from literature, helping to meet their information needs . The balance is very positive and we expect to continue to manage directly the service, including how to improve e-learning activities., [Abstract] Introduction: User education is arguably one of the basic services of any library, since it responds to a pressing need for most users. In the case of health sciences libraries this need is even more explicit, given the little training in interrogation of databases and reference to sources of scientific information for most users throughout their academic journey. Therefore, from the Virtual Health Sciences of the Balearic Islands has always bet on training, offering courses in collaboration with the School of Public Administration of the Illes Balears (EBAP). Still, in 2009 was to give a qualitative and quantitative in this service by creating a training plan directly managed by the Virtual Library. Materials and methods: The organization of the training plan for documentation in health sciences 2009-2010 started from the analysis of the shortcomings of previous training plan, and the study of training needs of graduates and licensed health professionals working in the Balearic Islands Health Public System. Following this preliminary analysis, we established the primary objective of the plan and subsequently agreed on between the team of the library all relevant aspects of the organization and management of training activities, such as the topics covered, duration, location, staff, schedule training and teaching method. Once concretized these aspects, each of the training was accredited through the Balearic Islands Commission of Continuing Education of Health Professions. Once the plan is evaluated satisfaction of students and teachers through a questionnaire, and compared with available data from previous training plan. Results: Within the training plan 2009-2010 of the Virtual Library, a total of 28 courses and 24 sessions, with over 500 attendees and over 100 hours of instruction given. Conclusions: In conclusion from the results discussed above we can say that has contributed to the training of health professionals in the Balearic Islands in the use of new technologies and obtaining information from literature, helping to meet their information needs . The balance is very positive and we expect to continue to manage directly the service, including how to improve e-learning activities.

Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) is a regional project carried out in collaboration with the Regional Ministry of Health and Consumer Protection and the Health Service of the Balearic Islands (Ib-salut), through the Balearic Islands Biomedical Documentation Service. The Virtual Library Mission is to facilitate the most important scientific information to the public health professionals of the Balearic Islands, by using the new information and communication technologies, in order to contribute to the improvement of medical care quality, teaching, research and health management.

In 2003 the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) was started, beginning a small centralized subscription management of scientific e-journals, databases and e-books. From then onwards the objective has been to change from paper format to electronic, and in this way, increase access to quality scientific content for public health professionals. Subscription, management and centralized access of the journals from the libraries belonging to the Public Health System of the Balearic Islands Region (IB-Salut) has contributed to a marked increase in quality scientific resources subscribed.

The Virtual Health Sciences of the centralized Supply Document Service (Bibliosalut), started in 2003, is aimed at all professionals in the Public Health System of the Balearic Islands (Ib-salut). In April 2008 the project of the Centralized Supply Document Service was begun. It manages both the obtaining of documents requested by health professionals and by other Spanish libraries

It is not a novelty that all libraries want to obtain as many users as possible and for this the hybrid library is going to virtual places. But if we really want to demonstrate this user increase we need statistical information as a guarantee. And also, every librarian needs the statistical data to check that the management results will attain our objectives.There are a lot of reasons to justifying the importance of having true and complete statistical data about our library. On the whole it justifies its existence, and in the specific case of virtual libraries, the high budgets. However probably the most important aid for librarians is to know the user satisfaction and identify their training needs. In 2008, for all this above-mentioned reasons the librarians of the Virtual Library of Health Sciences of the Balearic Islands began to study the statistical data about contracted electronic resources. We were looking at what they could show us and we asked ourselves if the statistical data of the electronic resources were really useful for virtual library management, and in most cases we immediately noticed that they were not. So to find a solution we proposed to make a detailed analysis of this management area. In this study we have not analyzed the situation of the technical management of statistical reports of databases because it would be too extensive. But we have studied this topic and we do believe that there are very few solutions on the market to resolve. We wish to invite you to create more data retrieval services because this is the only way to regularly achieve a statistical data library

Introduction: In this document we describe the creation, functioning and evaluation of the Centralized Supply Document Service of the Health Sciences Library of the Balearic Islands. Objectives: After the setting up of the Virtual Health Sciences Library of the Balearic Islands the idea of a Centralized Supply Document Service was proposed with the objective of facilitating those articles not available to users. In this way we democratized document access, because at that time not all system users had this service. Methods: We established a plan whereby the centres would gradually become involved in the tasks of the new service. Also the different political agreement for document supply between the system libraries and the procedures were carried out with the help of a technician. The tool selected to manage this services was GTBib-SOD. In April 2008 a trial service was launched, and from July 2008 the service has been working to its peak potential. Results: More than 7,500 petitions have been managed (5,200 obtaining and 2,300 supplies)during the first working year of the Centralized Supply Document Service. Conclusions: The centralization of the Supply Document Service has democratized access to documents for all the health professionals of our regional community. During the first year there has been a great response to this service, which has led to an increment in the visibility of the Virtual Library.

Introduction: A strategic plan is a system designed to concentrate resources and align the efforts of the organization on issues that are a strategic priority in order to achieve significant improvements and help its vision. In this context, the strategic plan 2009-12 was made in the Virtual Health Sciences Library of the Balearic Islands, as well as the creation of procedures and process manuals. Objectives: Develop a strategic plan that clearly identifies the objectives needed to accomplish the proposed vision. Standardize the developed processes, facilitating their continuous evaluation. Methods: With the help of a technician from the Quality Office of the Regional Health Authority the proposal for the strategic plan was developed, and then was presented to the authority for approval. To develop this plan the mission and vision of the Virtual Library was defined and its state analysed and its strategic objectives defined. In this way distinctive procedures with flow charts, manuals and quality indicators were created. Results: Since the adoption of the strategic plan by the Regional Health Authority we have been working to attain the strategic objectives. The prepared procedures are being used daily by the staff (document supply service, management of electronic journals, user attention service...) and periodically reviewed. Conclusions: The elaboration of procedures and manuals, as well as the strategic plan has significantly helped to manage our regional virtual library and identify its vision. It is necessary to periodically review the procedures and identify the new processes that well help to increase the quality of work developed in the Virtual Library.

Introduction: We want to show how subscription, management and access centralization of the journals from the libraries belonging to the Public Health System from the Balearic Islands Region has contributed to a marked increase in scientific quality resources contract. Objectives: In 2003 the Virtual Health Sciences Library of the Balearic Islands was started, beginning a centralized subscription management of scientific journals. From then onwards the objective has been to change from paper format to electronic, and in this way, increase access to quality scientific content for public health professionals. Method: A data base was carried out wherein information relative to contracted journals was collected (subscribing centres, formats, providers, prices…) The analysis of such information allowed the study of new contracts with editors and aggregators. Results: During these years the Virtual Health Sciences Library of the Balearic Islands has been renting new regional resources, culminating the process of centralization and management of all subscriptions through the Virtual Library in 2008. This has allowed us to optimize resources, negotiate better with suppliers, control E-journals use, improve access and manage incidences. Conclusions: Centralized management of journal subscriptions has contributed to the operating of our Regional virtual library with an important number of quality publications available for all public health service professionals, and with a clear improvement of economical resources available.

Introduction: This communication explains the creation of the collective monograph catalogue of the Balearic Islands Public Health System. Objectives: Before this project the libraries of the regional Public Health System had no automated catalogue of these monograph batches. We knew that this was a big handicap for our libraries, and thus we needed to create the catalogue in order to improve collection control and the reference batch service. Methods: Primarity we set out the objectives and then we continued with the analysis of the situation in each library, the creation of technical cataloguing guidelines, classification, indexing and reproduction of the project so that we could have a defined timescale. After studying all the software available for cataloguing we chose PMB, which is open access. All the public health system libraries staff participated in the catalogue creation. Results: The publication of the monograph registers from the Public Health System Libraries on a collective automation catalogue. We hope to be able to include the collective acces catalogue in the Virtual Health Sciences Library of the Balearic Islands. Conclusions: The creation of the automated catalogue has resolved the access document problems and improved the library services on offer.

Introduction: The majority of health sciences libraries are inside the world of public administration. This determines that they have to present their activity results to justify their budgets, and in some cases their existence. The use of contracted information resources for virtual libraries is expensive for the administration, which needs to know what the users are doing with all the resources. Add to this the fact that virtual libraries need to know the user satisfaction with the information resources contracted and detect the training needs for each type of health professional. Objectives: In the Virtual Health Sciences Library of the Balearic Islands we analysed this situation and decided to make an individual study of the statistics system of each contracted information resource. Our objective was to analyzes whether the statistical reports that the distributors offered gave us the data needed to manage the collection. Methods: We analyzed the detailed statistical rates offered for each one of the contracted information resources and finally we compared them with the standard statistical protocol, SUSHI. Results: We observed the different criteria in the data collection, or the lack of them in some cases. Conclusions: We think that the scientific community needs to ponder the following questions: Do we wait for the distributors to give us the data that we need? Do we the right to have this statistical information when we have subscribed to a product? And is it necessary to combine our forces to obtain this? In short, we think that the obtaining of statistical data of each contracted resource that are reliable, uniform and detailed will improve library management. Thus it is necessary to open this discussion in our scientific community and combine forces to obtain a measurable improvement of the bibliometric study of our batches at an international level.