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The design of online platforms is both critically important and challenging, as any changes may lead to unintended consequences, and it can be hard to predict how users will react. Here we conduct a case study of a particularly important real-world platform design change: Twitter's decision to double the character limit from 140 to 280 characters to soothe users' need to "cram" or "squeeze" their tweets, informed by modeling of historical user behavior. In our analysis, we contrast Twitter's anticipated pre-intervention predictions about user behavior with actual post-intervention user behavior: Did the platform design change lead to the intended user behavior shifts, or did a gap between anticipated and actual behavior emerge? Did different user groups react differently? We find that even though users do not "cram" as much under 280 characters as they used to under 140 characters, emergent "cramming" at the new limit seems to not have been taken into account when designing the platform change. Furthermore, investigating textual features, we find that, although post-intervention "crammed" tweets are longer, their syntactic and semantic characteristics remain similar and indicative of "squeezing". Applying the same approach as Twitter policy-makers, we create updated counterfactual estimates and find that the character limit would need to be increased further to reduce cramming that re-emerged at the new limit. We contribute to the rich literature studying online user behavior with an empirical study that reveals a dynamic interaction between platform design and user behavior, with immediate policy and practical implications for the design of socio-technical systems.

Identifying and understanding implicit attitudes toward food can help efforts to mitigate social prejudice due to food's pervasive role as a marker of cultural and ethnic identity. Stereotypes about food are a form of microaggression that contribute to harmful public discourse that may in turn perpetuate prejudice toward ethnic groups and negatively impact economic outcomes for restaurants. Through careful linguistic analyses, we evaluate social theories about attitudes toward immigrant cuisine in a large-scale study of framing differences in 2.1M English language Yelp reviews of restaurants in 14 US states. Controlling for factors such as restaurant price and neighborhood racial diversity, we find that immigrant cuisines are more likely to be framed in objectifying and othering terms of authenticity (e.g., authentic, traditional), exoticism (e.g., exotic, different), and prototypicality (e.g., typical, usual), but that non-Western immigrant cuisines (e.g., Indian, Mexican) receive more othering than European cuisines (e.g., French, Italian). We further find that non-Western immigrant cuisines are framed less positively and as lower status, being evaluated in terms of affordability and hygiene. Finally, we show that reviews generated by large language models (LLMs) reproduce many of the same framing tendencies. Our results empirically corroborate social theories of taste and gastronomic stereotyping, and reveal linguistic processes by which such attitudes are reified.

Due to their pictographic nature, emojis come with baked-in, grounded semantics. Although this makes emojis promising candidates for new forms of more accessible communication, it is still unknown to what degree humans agree on the inherent meaning of emojis when encountering them outside of concrete textual contexts. To bridge this gap, we collected a crowdsourced dataset (made publicly available) of one-word descriptions for 1,289 emojis presented to participants with no surrounding text. The emojis and their interpretations were then examined for ambiguity. We find that, with 30 annotations per emoji, 16 emojis (1.2%) are completely unambiguous, whereas 55 emojis (4.3%) are so ambiguous that the variation in their descriptions is as high as that in randomly chosen descriptions. Most emojis lie between these two extremes. Furthermore, investigating the ambiguity of different types of emojis, we find that emojis representing symbols from established, yet not cross-culturally familiar code books (e.g., zodiac signs, Chinese characters) are most ambiguous. We conclude by discussing design implications.

In November 2017, Twitter doubled the maximum allowed tweet length from 140 to 280 characters, a drastic switch on one of the world's most influential social media platforms. In the first long-term study of how the new length limit was adopted by Twitter users, we ask: Does the effect of the new length limit resemble that of the old one? Or did the doubling of the limit fundamentally change how Twitter is shaped by the limited length of posted content? By analyzing Twitter's publicly available 1% sample over a period of around 3 years, we find that, when the length limit was raised from 140 to 280 characters, the prevalence of tweets around 140 characters dropped immediately, while the prevalence of tweets around 280 characters rose steadily for about 6 months. Despite this rise, tweets approaching the length limit have been far less frequent after than before the switch. We find widely different adoption rates across languages and client-device types. The prevalence of tweets around 140 characters before the switch in a given language is strongly correlated with the prevalence of tweets around 280 characters after the switch in the same language, and very long tweets are vastly more popular on Web clients than on mobile clients. Moreover, tweets of around 280 characters after the switch are syntactically and semantically similar to tweets of around 140 characters before the switch, manifesting patterns of message squeezing in both cases. Taken together, these findings suggest that the new 280-character limit constitutes a new, less intrusive version of the old 140-character limit. The length limit remains an important factor that should be considered in all studies using Twitter data.

We study how the COVID-19 pandemic, alongside the severe mobility restrictions that ensued, has impacted information access on Wikipedia, the world's largest online encyclopedia. A longitudinal analysis that combines pageview statistics for 12 Wikipedia language editions with mobility reports published by Apple and Google reveals massive shifts in the volume and nature of information seeking patterns during the pandemic. Interestingly, while we observe a transient increase in Wikipedia's pageview volume following mobility restrictions, the nature of information sought was impacted more permanently. These changes are most pronounced for language editions associated with countries where the most severe mobility restrictions were implemented. We also find that articles belonging to different topics behaved differently; e.g., attention towards entertainment-related topics is lingering and even increasing, while the interest in health- and biology-related topics was either small or transient. Our results highlight the utility of Wikipedia for studying how the pandemic is affecting people's needs, interests, and concerns., Comment: Manoel Horta Ribeiro, Kristina Gligori\'c and Maxime Peyrard contributed equally to this work. Also, this paper has been accepted at the 15th International Conference on Web and Social Media (ICWSM), please cite accordingly