1. Nurse Staffing and Patient Perceptions of Nursing Care
- Author
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Marsha S Nelson, Linda Burnes Bolton, Dorel Harms, Diane Storer Brown, Nancy Donaldson, and Carolyn E. Aydin
- Subjects
medicine.medical_specialty ,Surgical nursing ,Leadership and Management ,Personnel Staffing and Scheduling ,Workload ,Nursing Staff, Hospital ,Nurse Administrator ,Choice Behavior ,California ,Nursing care ,Nursing ,Surveys and Questionnaires ,Outcome Assessment, Health Care ,medicine ,Humans ,Nurse Administrators ,Prospective Studies ,Nurse education ,Primary nursing ,Quality of Health Care ,Health Services Needs and Demand ,Inpatients ,business.industry ,General Medicine ,Ambulatory care nursing ,Nursing Outcomes Classification ,Nursing Administration Research ,Nursing, Supervisory ,Team nursing ,Patient Satisfaction ,Health Care Surveys ,Family medicine ,Regression Analysis ,Nursing Care ,business ,Total Quality Management - Abstract
OBJECTIVE To examine the relationship between nurse staffing and patient perceptions of nursing care in a convenience sample of 40 California hospitals.Growing concern about the adequacy of nurse staffing has led to an increased emphasis on research exploring the relationships between nurse staffing and patient outcomes. Patient satisfaction with nursing care is one of the 21 indicators identified by the American Nurses Association as having a strong "theoretical link to the availability and quality of professional nursing services in hospital settings." This prospective study examined the relationship between nurse staffing and patient perceptions of nursing care in multiple hospitals using common definitions of both nurse staffing and patient perceptions of care.Nurse staffing (structural variables) and patient perceptions of nursing care (outcome variables) from hospitals participating in both the ongoing California Nursing Outcomes Coalition statewide database project and the statewide Patients' Evaluation of Performance in California project, with data available on both measures for the same time periods, were examined. Analytic methods included both descriptive and inferential statistics.Hospitals with wide ranges of staffing levels showed similar results in patient perceptions of nursing care. Regression analysis revealed a statistically significant relationship between nursing hours per patient day, and 1 of the 6 dimensions of care measured ("respect for patient's values, preferences, and expressed needs").Nurse staffing alone showed a significant but weak relationship to patient perceptions of their care, indicating that staffing is likely only one of several relevant variables influencing patient perceptions of their nursing care. This research contributes data to the body of knowledge regarding nurse staffing. It is essential that nurse executives integrate results from this and other studies in developing strategic and tactical staffing plans that yield positive patient care outcomes.
- Published
- 2003
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