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Food delivery methods are at the top of the list in today's world. People's attitudes toward food delivery systems are usually influenced by food quality and delivery time. We did a sentiment analysis of consumer comments on the Facebook pages of Food Panda, HungryNaki, Pathao Food, and Shohoz Food, and data was acquired from these four sites’ remarks. In natural language processing (NLP) task, before the model was implemented, we went through a rigorous data pre-processing process that included stages like adding contractions, removing stop words, tokenizing, and more. Four supervised classification techniques are used: extreme gradient boosting (XGB), random forest classifier (RFC), decision tree classifier (DTC), and multi nominal Naive Bayes (MNB). Three deep learning (DL) models are used: convolutional neural network (CNN), long term short memory (LSTM), and recurrent neural network (RNN). The XGB model exceeds all four machine learning (ML) algorithms with an accuracy of 89.64%. LSTM has the highest accuracy rate of the three DL algorithms, with an accuracy of 91.07%. Among ML and DL models, LSTM DL takes the lead to predict the sentiment.

This paper proposes a process of sentiment analysis of movie reviews written in Bangla language. This process can automate the analysis of audience’s reaction towards a specific movie or TV show. With more and more people expressing their opinions openly in the social networking sites, analyzing the sentiment of comments made about a specific movie can indicate how well the movie is being accepted by the general public. The dataset used in this experiment was collected and labeled manually from publicly available comments and posts from social media websites. Using Support Vector Machine algorithm, this model achieves 88.90% accuracy on the test set and by using Long Short Term Memory network [1] the model manages to achieve 82.42% accuracy. Furthermore, a comparison with some other machine learning approaches is presented in this paper. ISBN för värdpublikation: 978-1-7281-5241-7, 978-1-7281-5242-4