1. Refund policies and core classification errors in the presence of customers choice behaviour in remanufacturing
- Author
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Yang Liu, Shuoguo Wei, Ou Tang, and Zhengang Guo
- Subjects
0209 industrial biotechnology ,021103 operations research ,Annan maskinteknik ,Strategy and Management ,Circular economy ,media_common.quotation_subject ,Remanufacturing ,refund policies ,core quality ,inspection errors ,game theory ,0211 other engineering and technologies ,02 engineering and technology ,Management Science and Operations Research ,Industrial and Manufacturing Engineering ,Core (game theory) ,020901 industrial engineering & automation ,Quality (business) ,Business ,Other Mechanical Engineering ,Game theory ,Industrial organization ,media_common - Abstract
In light of a circular economy, to encourage core returns, the remanufacturer charges a deposit and refund it to the customer based on quality inspection of cores. Generally, two types of classification errors exist and interact with each other during the inspection process: either low-quality cores are sorted as remanufacturable, or high-quality cores are sorted as non-remanufacturable. The remanufacturer needs to choose refund policies and determine a reasonable deposit value, considering customers potential responses. This paper firstly develops analytical solutions for these issues within a game theory framework. The effect of inspection information transparency is evaluated by comparing two settings: the information of inspection errors is available to customers or not. The study results show the advantage of inspection information transparency from the remanufacturers perspective. The analysis indicates the importance of avoiding overestimating customers payoff of products and the significance of inspection accuracy. The study also highlights that the salvage value of different cores significantly influences the remanufacturers profits, and the improvement of inspection accuracy does not necessarily reduce the customers return of low-quality cores.
- Published
- 2021