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6 results on '"Fernando Jaramillo"'

1. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors

Author

Fernando Jaramillo, Omar S. Itani, Bert Paesbrugghe, Lille économie management - UMR 9221 (LEM), and Université d'Artois (UA)-Université catholique de Lille (UCL)-Université de Lille-Centre National de la Recherche Scientifique (CNRS)

Subjects
media_common.quotation_subject, Satisfaction, Empathy, Frontline employees, [SHS]Humanities and Social Sciences, 0502 economics and business, Customer value, Marketing, Adaptation (computer science), Financial services, media_common, Sportsmanship, Service (business), business.industry, 05 social sciences, Service provider, Investment (macroeconomics), [SHS.ECO]Humanities and Social Sciences/Economics and Finance, Adaptability, Service behaviors, Post-transaction, Customer demandingness, 050211 marketing, Customer satisfaction, Business, 050203 business & management
Abstract

International audience; Service businesses are increasingly facing more demanding customers as a result of a shift in power from the service providers' side to the customers' side. Related literature predominantly examines the negative side of this ongoing trend, while overlooking the positive side. The major aim of this paper is to examine how frontline employees — investment account managers — deal with the ongoing increase in customer demandingness. To address this, we draw on adaptability performance theory to test the facilitating effect of frontline employees' post-transaction service behaviors (SBs) — diligence, inducements, information communication, sportsmanship, and empathy — as a means of adaptation to higher levels of customer demand. Findings indicate that frontline employees adapt most of their SBs' intensities to match customers' demands. The results show that some SBs actually increase the effectiveness and efficiency of frontline employees' service performance, leading to an increase in customer value and satisfaction. Customer value is found as a mediator in some of the relationships between SBs and customer satisfaction. Contrary to the conception of the negative outcomes of customer demandingness, service firms need to consider taking advantage of customer demandingness by stressing the role of frontline employees in adapting to customers’ demands.

Published
2020

2. Adaptive control scheme for grid-connected photovoltaic systems with unknown bounds

Author

Godpromesse Kenne, Gilney Damm, Françoise Lamnabhi-Lagarrigue, Fernando Jaramillo-Lopez, Laboratoire des signaux et systèmes (L2S), Université Paris-Sud - Paris 11 (UP11)-CentraleSupélec-Centre National de la Recherche Scientifique (CNRS), Laboratoire d'Automatique et d'Informatique Appliquée (LAIA), IUT, Informatique, Biologie Intégrative et Systèmes Complexes (IBISC), and Université d'Évry-Val-d'Essonne (UEVE)

Subjects
Solar cells, 0209 industrial biotechnology, Adaptive control, Maximum power principle, Estimation theory, 020208 electrical & electronic engineering, Photovoltaic system, Estimator, 02 engineering and technology, General Medicine, Global stability, Solar irradiance, 7. Clean energy, Chattering, Maximum power point tracking, [SPI.AUTO]Engineering Sciences [physics]/Automatic, 020901 industrial engineering & automation, Control theory, 0202 electrical engineering, electronic engineering, information engineering, Parameter estimation, Lyapunov redesign, Mathematics
Abstract

International audience; An adaptive control scheme for maximum power point tracking of a single-phase grid-connected photovoltaic system is presented. The dificulty on design a controller that may operate a photovoltaic system on its maximum power point (MPP) is that, this MPP depends on temperature and solar irradiance, ambient conditions that are time-varying and dificult to measure. A solution using an on-line sliding mode estimator is presented. It estimates three different parameters that depends on solar irradiance and temperature, eliminating the necessity of having any sensor for these environmental variables. It is capable of estimate time-varying parameters. A complete analysis was done taking into account the non-linearities showed by the closed-loop system. A variation of the Lyapunov redesign technique was used to find a controller that give globally asymptotically stable trajectories of the closed-loop system. An adaptive law was found to substitute a perturbation bound and also to eliminate possible chattering due to the discontinuous controller term. Computer simulations are presented to show the good performance of the controller.

Published
2013

3. Risk and endogenous formation of risk-sharing coalitions

Author

Fernando Jaramillo, Hubert Kempf, Fabien MOIZEAU, Universidad del Rosario, Facultad de Economia, Paris School of Economics (PSE), Université Paris 1 Panthéon-Sorbonne (UP1)-École normale supérieure - Paris (ENS-PSL), Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-École des hautes études en sciences sociales (EHESS)-École des Ponts ParisTech (ENPC)-Centre National de la Recherche Scientifique (CNRS)-Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement (INRAE), Centre d'économie de la Sorbonne (CES), Université Paris 1 Panthéon-Sorbonne (UP1)-Centre National de la Recherche Scientifique (CNRS), Centre de recherche en économie et management (CREM), Université de Caen Normandie (UNICAEN), Normandie Université (NU)-Normandie Université (NU)-Université de Rennes (UR)-Centre National de la Recherche Scientifique (CNRS), École des Ponts ParisTech (ENPC)-École normale supérieure - Paris (ENS Paris), Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-Université Paris 1 Panthéon-Sorbonne (UP1)-Centre National de la Recherche Scientifique (CNRS)-École des hautes études en sciences sociales (EHESS)-Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement (INRAE), Banque de France, Gaz de France Direction de la Recherche, Centre National de la Recherche Scientifique (CNRS)-Université de Rennes 1 (UR1), Université de Rennes (UNIV-RENNES)-Université de Rennes (UNIV-RENNES)-Université de Caen Normandie (UNICAEN), and Normandie Université (NU)-Normandie Université (NU)

Subjects
risk-sharing coalitions, endogenous formation, [SHS.ECO]Humanities and Social Sciences/Economics and Finance, risk
Published
2009

4. Risk endogenous formation of risk-sharing coalitions

Author

Fabien MOIZEAU, Hubert Kempf, Fernando Jaramillo, Centre de recherche en économie et management (CREM), Centre National de la Recherche Scientifique (CNRS)-Université de Rennes 1 (UR1), Université de Rennes (UNIV-RENNES)-Université de Rennes (UNIV-RENNES)-Université de Caen Normandie (UNICAEN), Normandie Université (NU)-Normandie Université (NU), Paris School of Economics (PSE), École des Ponts ParisTech (ENPC)-École normale supérieure - Paris (ENS Paris), Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-Université Paris 1 Panthéon-Sorbonne (UP1)-Centre National de la Recherche Scientifique (CNRS)-École des hautes études en sciences sociales (EHESS)-Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement (INRAE), Centre d'économie de la Sorbonne (CES), Université Paris 1 Panthéon-Sorbonne (UP1)-Centre National de la Recherche Scientifique (CNRS), Universidad del Rosario, Facultad de Economia, Université de Caen Normandie (UNICAEN), Normandie Université (NU)-Normandie Université (NU)-Université de Rennes (UR)-Centre National de la Recherche Scientifique (CNRS), Université Paris 1 Panthéon-Sorbonne (UP1)-École normale supérieure - Paris (ENS-PSL), and Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-École des hautes études en sciences sociales (EHESS)-École des Ponts ParisTech (ENPC)-Centre National de la Recherche Scientifique (CNRS)-Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement (INRAE)

Subjects
risk-sharing coalitions, endogenous formation, [SHS.ECO]Humanities and Social Sciences/Economics and Finance, risk
Published
2009

5. Inequality and Club Formation

Author

Fabien Moizeau, Hubert Kempf, Fernando Jaramillo, Groupe de recherche en économie mathématique et quantitative (GREMAQ), Centre National de la Recherche Scientifique (CNRS)-École des hautes études en sciences sociales (EHESS)-Institut National de la Recherche Agronomique (INRA)-Université Toulouse 1 Capitole (UT1), Université Fédérale Toulouse Midi-Pyrénées-Université Fédérale Toulouse Midi-Pyrénées, and Vella, Corinne

Subjects
Economics and Econometrics, Labour economics, Inequality, media_common.quotation_subject, 05 social sciences, 1. No poverty, Income inequality metrics, Economic inequality, Income distribution, 8. Economic growth, 0502 economics and business, Partition (politics), Economics, Social inequality, Club good, Club, 050207 economics, 10. No inequality, Finance, 050205 econometrics, media_common
Abstract

We study the relationship between social segmentation and income inequality by means of the economic theory of clubs with private provision of the club good. After having characterized the core partition of society in clubs and investigating its characteristics, we show how the clubs’ sizes depend on income distribution and compare segmentation profiles arising in societies characterized by different inequality patterns.

Published
2003

6. Group Formation in Economics: Networks, Clubs and Coalitions

Author

Myrna Holtz Wooders, Gabrielle Demange, Département et Laboratoire d'Economie Théorique et Appliquée (DELTA), École normale supérieure - Paris (ENS Paris), Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-École des hautes études en sciences sociales (EHESS)-Centre National de la Recherche Scientifique (CNRS), University of Warwick [Coventry], Centre National de la Recherche Scientifique (CNRS)-École des hautes études en sciences sociales (EHESS)-École normale supérieure - Paris (ENS Paris), and Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)

Subjects
Returns to scale, Inequality, equilibrium formation of groups, media_common.quotation_subject, 05 social sciences, political environment, 020206 networking & telecommunications, 02 engineering and technology, [SHS.ECO]Humanities and Social Sciences/Economics and Finance, economic environment, Network formation, Tiebout model, Politics, 0502 economics and business, network, 0202 electrical engineering, electronic engineering, information engineering, Economics, Institution, 050207 economics, Enforcement, Mathematical economics, Amrita, media_common
Abstract

Part I. Strategic Approach to Network Formation: 1. A survey of models of network formation: stability and efficiency Matthew O. Jackson 2. Models of network formation in cooperative games Anne van den Nouweland 3. Farsighted stability in network formation Frank H. Page, Jr and Samir Kamat 4. Learning in networks Sanjeev Goyal Part II. On Equilibrium Formation of Groups: A Theoretical Assessment: 5. Group formation: the interaction of increasing returns and preferences diversity Gabrielle Demange 6. Games and economies with near exhaustion of gains to scale Alexander Kovalenkov and Myrna Wooders 7. Coalitions and clubs: Tiebout equilibrium in large economies John Conley and Stefani Smith 8. Secession-proof cost allocations and stable group structures Michel Le Breton and Shlomo Weber Part III. Groups, Clubs, Alliances in Political and Economic Environments: 9. Political parties and coalition formation Amrita Dhillon 10. Design of constitutional rules: Banzhof power index, design of rules Mika Widgren 11. Group and network formation in industrial organization: a survey Francis Bloch 12. Institution design for managing global commons: lessons from coalition theory Carlo Carraro 13. Inequality and growth clubs Fernando Jaramillo, Hubert Kempf and Fabien Moizeau 14. Informal insurance, enforcement constraints, and group formation Garance Genicot and Debraj Ray 15. Spontaneous market emergence and social networks Marcel Fafchamps.

Published
2005

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