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The main purpose of this study was to examine the effect of interaction between implementing total-quality management (TQM) and e-government on the quality of service in the Jordanian public sector. To achieve the objective of the study, a self-administered questionnaire was designed and distributed randomly to 70 middle and top managers working at five governmental institutions. The significance of the study stems from its attempt to clarify the importance of TQM and IT collaboration for administrative-reform programs the public sector. Specifically, the importance of this study lies in the attempt to identify the impact of the integrated relationship between the application of e-government and TQM on improving the quality of service provided by the public sector in Jordan. The results of the study revealed that the studied institutions adopted various dimensions of TQM while implementing some stages of e-government. Also the results revealed a positive correlation between adapting TQM and e?government on service quality. Finally the study uncovered the relationship and impact of the interaction between implementing TQM and e-government on quality service in the Jordanian public sector. Keywords: e-government, total quality management, service quality, e-government in Jordan, TQM

The main purpose of this study was to examine the effect of interaction between implementing total-quality management (TQM) and e-government on the quality of service in the Jordanian public sector. To achieve the objective of the study, a self-administered questionnaire was designed and distributed randomly to 70 middle and top managers working at five governmental institutions. The significance of the study stems from its attempt to clarify the importance of TQM and IT collaboration for administrative-reform programs the public sector. Specifically, the importance of this study lies in the attempt to identify the impact of the integrated relationship between the application of e-government and TQM on improving the quality of service provided by the public sector in Jordan. The results of the study revealed that the studied institutions adopted various dimensions of TQM while implementing some stages of e-government. Also the results revealed a positive correlation between adapting TQM and e?government on service quality. Finally the study uncovered the relationship and impact of the interaction between implementing TQM and e-government on quality service in the Jordanian public sector. Keywords: e-government, total quality management, service quality, e-government in Jordan, TQM

This study aims to investigate the impact of management ethics (good governance, employees rehabilitation, employees’ interests management, justice, employees’ abilities development, and informal organizations management) on organizational loyalty of the employees of The Senate in Jordan. Results indicated that there is a commitment of management ethics in all of its dimensions, except for informal organizations management. Results, also, concluded that there is an impact of management ethics on respondents’ organizational loyalty in all of its dimensions, with the exception for the informal organizations management. Keywords: Management Ethics, Organizational Loyalty, Good Governence, justice, employees rehabilitation, employees’ interests management, employees’ abilities development, informal organizations management

This study aims to investigate the impact of management ethics (good governance, employees rehabilitation, employees’ interests management, justice, employees’ abilities development, and informal organizations management) on organizational loyalty of the employees of The Senate in Jordan. Results indicated that there is a commitment of management ethics in all of its dimensions, except for informal organizations management. Results, also, concluded that there is an impact of management ethics on respondents’ organizational loyalty in all of its dimensions, with the exception for the informal organizations management. Keywords: Management Ethics, Organizational Loyalty, Good Governence, justice, employees rehabilitation, employees’ interests management, employees’ abilities development, informal organizations management